Account Manager
Job brief
We are looking for an Account Manager to create long-term, trusting relationships with our clients. Job duties include scheduling and leading client calls, delivering performance data, internal and external communication via Zoom/text/phone/email, and ownership of the client relationship.
Responsibilities
- Serve as the lead point of contact for clients
- Build and maintain strong, client relationships
- Oversee the onboarding process including the project timeline and delivery of each step
- Double check that client requests are done correctly
- Clearly communicate the progress of various projects to internal and external stakeholders
- Assist with challenging client requests or issue escalations as needed.
- Jumping on phone calls and following up via call, SMS, email to support client needs and efforts
Requirements
- 1+ year of experience at Hite
- Native-level English fluency
- High degree of critical thinking skills that enable him/her to understand a diverse number of businesses, business owners and their goals, and how different marketing channels and strategies can help them achieve those goals.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is a plus.
- Experience delivering client-focused solutions to customer needs
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