We have an exciting midshift opportunity available for an Application Support. Work from home or the office – you choose!
Requirements
- NetSuite Administration & Support
- Troubleshoot saved searches, workflows, dashboards, roles, and permissions
- Maintain data accuracy and support regular data hygiene tasks
- Assist with configuration changes, testing, and small enhancements
- Monitor system performance and proactively identify issues
- Shopify Support
- Manage and support Shopify operations including product listings, pricing, inventory sync, and order flow into NetSuite
- Troubleshoot checkout issues, customer account problems, and app integrations
- Ensure Shopify data remains consistent with NetSuite through Celigo
- Celigo Integration Management
- Own the NetSuite ↔ Shopify integration via Celigo
- Monitor integration flows daily to ensure accurate syncing of orders, inventory, fulfilment, and customer data
- Diagnose and resolve sync errors, mapping issues, and flow failures
- Maintain documentation of integration behavior and exception handling
- Escalate complex issues to Celigo support when required
- HubSpot Support
- Support sales and marketing teams with CRM issues, permissions, and workflow logic
- Troubleshoot lead routing, form submissions, and sync behavior with NetSuite
- Assist with dashboards, reports, and user configuration
- Documentation & Continuous Improvement
- Maintain clear documentation for system processes, integrations, and troubleshooting steps
- Create user-friendly guides for staff
- Identify opportunities to improve workflows, automation, and data quality
- Support the IT Manager with digital transformation initiatives
Benefits
- Highly competitive salary – paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonuses and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts provided
- Fantastic, bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers
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