Job Description:
• Review and follow up on outstanding claims to ensure timely reimbursement
• Contact insurance companies, payers, and patients to resolve discrepancies, denials, or underpayments
• Investigate claim denials and follow up with payers to resolve issues
• Oversee billing activities and ensure accurate submission of claims to payers
• Identify, investigate, and resolve claim rejections promptly
• Provide support and respond to inquiries regarding billing issues
• Manage follow-up on outstanding accounts receivable
• Accurately post payments and adjustments to accounts
• Identify and resolve credit balances on accounts
• Assist in identifying and implementing process improvements for AR and billing functions
• Collaborate with RCM team to ensure timely resolution of claims
Requirements:
• High school diploma or equivalent
• Minimum of 3 years of experience in accounts receivable, dental billing, or a related field
• Experience in a dental or healthcare environment, ideally within a Dental Service Organization (DSO) or similar multi-location setting
• Strong knowledge of insurance billing, payment procedures, and AR processes
• Knowledge of payer guidelines and claims appeals processes
• Familiarity with dental practice management systems, such as Dentrix or similar PMS platforms
• Ability to navigate payer portals, insurance company websites, and databases
• Excellent communication and negotiation skills to resolve issues with insurance payers
• Strong attention to detail and organizational skills
Benefits:
• Health insurance
• Generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer-funded retirement account