About the Role
We are seeking a proactive and solutions-focused Automation Engineer to lead the design, development, and optimisation of automation solutions within a modern IT services environment. This role is focused on identifying process improvement opportunities, reducing manual workloads, and implementing scalable automation frameworks that enhance service delivery and operational efficiency.
You will work closely with service desk, operations, and leadership teams to deliver measurable business outcomes through workflow automation, process optimisation, and continuous improvement initiatives. This opportunity is ideal for someone who enjoys solving complex operational challenges and building automation solutions that create lasting impact.
About the Client
You will be working with a forward-thinking technology services organisation that specialises in delivering secure, scalable IT solutions to growing businesses. The company places a strong emphasis on automation, cloud technologies, and service excellence, helping clients transition from reactive support models to proactive, highly efficient operations.
The organisation is driven by a culture of innovation, accountability, collaboration, and continuous improvement, investing heavily in automation and intelligent technologies to enhance both customer outcomes and internal operational performance.
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Ideal Profile
Experience & Industry Background
4+ years of experience as an Automation Engineer, Systems Engineer, or similar senior technical role
Strong experience designing, building, and implementing workflow and process automation solutions
Experience working within IT services, managed services, or technical operations environments
Demonstrated success improving service desk efficiency and operational workflows through automation
Ability to analyse business processes and identify automation opportunities that deliver measurable value
Technical Skills & Platforms
Hands-on experience with automation and orchestration platforms such as Rewst, Kaseya, or similar technologies
Strong understanding of Microsoft Azure and Microsoft 365 environments
Experience working with IT service management and service desk platforms
Solid networking fundamentals and troubleshooting capabilities
Experience with onboarding and offboarding automation processes is highly desirable
Familiarity with MSP toolsets, service delivery platforms, and operational systems is advantageous
Process Improvement & Documentation
Strong documentation and process design experience
Ability to create process maps, workflow documentation, and knowledge base articles
Experience developing reusable automation frameworks and operational best practices
Strong focus on quality, scalability, and continuous improvement
Communication & Personal Attributes
Excellent written and verbal communication skills
Strong stakeholder engagement and relationship-building capabilities
Analytical and detail-oriented problem solver
Ability to work independently while collaborating effectively across teams
Adaptable and comfortable working within fast-paced and evolving environments
Responsibilities
Design, build, test, and deploy automation workflows (e.g. Rewst, Kaseya)
Identify automation opportunities by reviewing service desk and operational processes
Monitor and maintain automations to ensure performance and continuous improvement
Collaborate with service desk, operations, and leadership to prioritise initiatives
Reduce manual workloads through scalable, efficient solutions
Create and maintain clear documentation (process maps, workflows, KB articles)
Troubleshoot automation issues and provide L2/L3 technical support
Improve onboarding/offboarding processes via automation
Align automation efforts with business and service delivery goals
Provide recommendations to optimise after-hours support and reduce overtime
Deliver outcomes independently while maintaining strong stakeholder communication
Work with internal and offshore/MSP teams to ensure seamless delivery
Contribute to reusable frameworks and automation best practices
How we take care of our team💰 Get paid in Australian Dollars🏥 Medical insurance from day one for you + spouse (or parents if unmarried)🩺 Generous OPD coverage from doctor visits to all your medical needs🏡 Home office setup allowance to build your ideal workspace🌐 Internet allowance to keep you connected💪 Gym & wellness allowance to stay fit and balanced🎉 Work hard, play hard – regular team events & engagement activities🧠 Diji Assist – Mental health & counseling support when you need it📚 We invest in you – reimbursement for industry certifications🗣️ Open-door culture – your ideas and feedback always matter🌍 Flexible work – home or office, wherever you do your best work🏆 Rewards & recognition that actually recognize you🥳 Great christmas & financial year-end parties to unwind with your loved ones
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