About the position
Looking for a fast-paced, customer-focused role you can do from home? Join a growing healthcare support team helping customers navigate their insurance and account needs during open enrollment.
Responsibilities
• Handle inbound calls and chat inquiries with a high level of professionalism
• Help customers reset passwords, create accounts, and upload documents
• Answer questions about coverage, eligibility, and healthcare options
Requirements
• Bilingual in Spanish & English
• Strong customer service experience (call center preferred; retail/food service welcome)
• Confidence navigating multiple systems and software
• Must have open availability between 7:45 AM – 10:00 PM (local time)
• Must have a quiet, professional remote setup & type 40 WPM
Benefits
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)