POSITION OVERVIEW
At Cigna and Evernorth, you will be part of a team transforming healthcare through data, analytics, and digital innovation. This role offers the opportunity to build the analytical foundation that connects the enterprise digital and customer experience agenda to financial and strategic outcomes.
The Director, Business Analytics – Digital & Customer Experience is responsible for
Creating analytical proof points to link digital capabilities and consumer value perception with business outcomes
Establishing reporting and analytics that enables development of continuously improving Digital Products across the enterprise
Establishing insight and analytics engine that enables strong feedback loop for generating financial and strategic value through Digital Engagement
This position operates with significant autonomy, making decisions—often with incomplete information—that influence outcomes across business areas and over the long term.
WHAT YOU’LL DO
Lead with Purpose
Develop a high-performing team of business analysts and analytics practitioners, recruiting new associates and upskilling existing associates where needed
Provide direction across multiple analytics disciplines, ensuring high-quality output aligned to business priorities
Foster a culture of curiosity, analytical rigor, and continuous learning
Serve as a trusted advisor to business and digital leaders, shaping strategies through insight and evidence
Enable Outcomes-oriented Digital & Customer Experience Strategy
Partner with Digital product, Digital engagement, and Lead-to-One teams to align analytics and test/learn agendas with strategic priorities
Oversee evaluation and optimization of digital features, platforms, and engagement strategies, evolving operating model as needed
Lead segmentation, behavioral, and journey analyses to understand areas of opportunity for consumer experience agenda
Identify key drivers of customer satisfaction, engagement, and value perception, including “moments that matter” across the experience
Influence decision-making through clear storytelling and data-driven recommendation
Cross-Functional Leadership & Collaboration
Collaborate across digital, clinical analytics, data science, technology, product, and business teams to deliver integrated solutions
Align stakeholders around common objectives, priorities, and success measures
Facilitate iterative working models that enable continuous feedback, refinement, and impact delivery
WHAT YOU BRING
Strong experience in business analytics, affordability analytics, and/or customer experience analytics in healthcare
Proven ability to influence strategy and decision-making through data and insights
Demonstrated ability to lead data and analytics teams to orient jointly around consumer needs and employer group client needs
Excellent communication skills with the ability to translate complex analytics into business value
Demonstrated ability to operate in ambiguity and make sound decisions with limited information
PREFERRED QUALIFICATIONS
Experience in healthcare, payer, or digital health environments
Proficiency in analytics tools and platforms (e.g., SQL, Python/R, Tableau/Power BI)
Experience developing and disseminating consumer/ member level analytics
SUCCESS MEASURES
Measurable improvements in customer experience, engagement, and business outcomes
Adoption of analytics-driven decision-making across digital and business teams
Impact and scalability of analytics initiatives and solutions
Strength of cross-functional partnerships and stakeholder alignment
Development and effectiveness of analytics talent and capabilities
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 157,700 - 262,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email
[email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.