University of California, Irvine is hiring a Business/Technical Support Analyst 2 - Client Services. The role involves responding to customer service issues related to technology, troubleshooting hardware and software problems, logging incidents in the service desk system, and providing first-level support to ensure high-quality service across the health system.
Highlights
• Respond to technology-related customer service problems and requests through the help desk support line.
• Perform first-level system problem determination for PCs, mainframe, mid-range, and peripheral equipment.
• Log and analyze incidents using a ticket tracking system and apply corrective actions.
• Use Active Directory Users and Computers, MS Office Suite, Windows and Mac OS, Apple and Android mobile devices.
• Employ remote support tools for troubleshooting and resolution.
• Minimum 6 months of IT support experience in help desk or call center environments required.
• Excellent English verbal and written communication skills and proper telephone etiquette.
• Ability to work variable shifts including nights, weekends, holidays, and travel to off-site locations as needed.
• Preferred knowledge includes ITSM ticketing systems, ITIL best practices, and relevant IT certifications or college courses.
• Salary ranges from $30.91 to $49.73 per hour with comprehensive benefits including medical insurance and retirement savings plans.