Citations Clerk

Job title: Citations Clerk in Southlake, TX - Fort Worth, TX at CornerStone Staffing
Company: CornerStone Staffing
Job description: Put your precision and people skills to work help resolve real-time citation issues while supporting critical billing operations.Job Title: Citations ClerkLocation
North Fort Worth (76177) | Hybrid (1 day/week WFH)Compensation & Schedule
$18-$21/hr
Monday Friday | 8:00am 5:00pm
Start Date: ASAPROLE IMPACT
The Citations Clerk plays a critical role in safeguarding revenue by ensuring accurate processing and billing of citations received for parking, toll, and photo enforcement violations. This role directly supports operational compliance and financial accuracy for lessee billing through administrative processing and proactive issue resolution with municipal agencies.KEY RESPONSIBILITIES
Receive and sort incoming citation mail for administrative processing
Prepare, scan, and digitally organize citation documents for billing action
Research and validate citation types including parking tickets, toll violations, and camera enforcement
Initiate outbound calls to municipalities to confirm citation status and address disputes
Maintain accurate logs and follow up on escalations that impact financial outcomesMINIMUM QUALIFICATIONS
1+ year experience in administrative support or clerical processing
Strong phone etiquette and written communication skills
Proficient in multitasking across scanning, data entry, and customer interaction
Able to explain billing procedures clearly and professionallyCORE TOOLS & SYSTEMS
Microsoft Outlook and Excel
Document scanning software
Phone-based customer support tools
Web-based municipal databases
Internal citation management platformsPREFERRED SKILLS
Familiarity with citation processing or vehicle leasing operations
High attention to detail in high-volume environments
Prior experience managing invoice disputes or working with government agenciesBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
Expected salary: $21.59 per hour
Location: Southlake, TX - Fort Worth, TX
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