Job Title: Clinical Operations Director
Overview
The Clinical Operations Director is responsible for leading frontline operational execution across Alopex’s Care Coordination and Enrollment teams while driving workforce performance, operational accountability, clinical quality, and scalable operational delivery.
This role serves as the operational leader for day-to-day Clinical Operations and Enrollment execution and partners closely with executive leadership, QA, Product, BI, Technology, and Operations Enablement teams to support organizational growth and operational excellence.
The Clinical Operations Director oversees operational workflows across multiple service lines, including traditional CCM, LTC-focused care coordination, transitional CCM models, and future population health initiatives.
This role owns frontline operational execution, workforce leadership, service line performance, and day-to-day operational accountability across Clinical Operations and Enrollment. While the Operations Enablement & Systems Director owns systems infrastructure, workflow enablement, and operational scalability initiatives, the Clinical Operations Director is responsible for frontline execution, workforce performance, and operational delivery.
This role is instrumental in supporting organizational growth, operational stability, workforce development, and service line scalability during periods of rapid growth and transformation.
Key Responsibilities
Clinical Operations Leadership
Provide operational leadership and oversight for Care Coordination and Enrollment teams
Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists
Own frontline operational execution, workforce accountability, and service line performance across Clinical Operations
Partner with executive leadership to support organisational growth initiatives and operational scaling
Monitor and drive operational KPIs related to productivity, engagement, quality, patient outcomes, and operational performance
Support staffing strategy, workforce planning, scheduling oversight, and operational resource allocation
Ensure operational consistency across service lines, workflows, and customer implementations
Team Leadership & Staff Development
Coach, mentor, and support frontline operational leaders and staff
Promote accountability, consistency, and operational excellence across teams
Support onboarding, performance management, corrective action, and employee development
Foster a collaborative, patient-centred, and high-performance operational culture
Lead communication efforts during periods of organisational and operational change
Support leadership development and operational growth opportunities within frontline teams.
Operational Execution & Service Line Management
Drive operational execution across traditional CCM, LTC and future population health service lines
Partner with QA leadership to maintain documentation integrity, operational consistency, and CMS readiness
Collaborate with Enablement & Systems leadership to support workflow adoption and operational scalability
Support implementation and adoption of operational tools, workflows, and technology solutions
Identify operational barriers impacting productivity, patient engagement, or workflow execution and implement corrective action plans
Support operational planning related to customer onboarding, transitions, and scaling initiatives
Cross-Functional Collaboration
Partner with Product, QA, BI, and Technology and Enablement teams to support operational initiatives and workflow improvements
Collaborate with provider groups and customer stakeholders as needed
Support implementation of operational reporting, workforce metrics, and operational performance initiatives
Qualifications
Active RN license strongly preferred
7+ years of healthcare operations leadership experience
Demonstrated experience leading frontline operational teams in healthcare environments
Experience in CCM, population health, managed care, telephonic care management, LTC, or value-based care strongly preferred
Demonstrated experience leading remote or hybrid operational teams
Strong understanding of productivity management, operational KPIs, and workforce planning
Experience leading teams through organizational growth, operational change, and workflow transformation
Strong communication, coaching, accountability, and leadership skills
Comfortable working in a fast-paced, evolving operational environment
Preferred Qualifications
Experience supporting healthcare technology implementations or operational transformation initiatives
Experience in multi-client healthcare operations environments
CCM certification or population health experience preferred
Familiarity with CMS documentation and compliance expectations preferred
Key Competencies:
Competency | Definition |
Operational leadership | Ability to lead and support enrollment and clinical operations while driving operational consistency, productivity, quality, and scalable growth across teams and service lines. |
Team development | Ability to coach, mentor, and develop team members while fostering accountability, engagement, collaboration, and professional growth. |
Workforce planning | Ability to assess staffing needs, balance workloads, support resource allocation, and align operational staffing models with patient volumes and organizational goals. |
Care Coordination & Population Health Operations Expertise | Strong understanding of care coordination workflows, enrollment operations, productivity management, documentation standards, and operational performance within healthcare environments. |
Change management | Ability to lead teams through organizational, operational, and systems changes by promoting clear communication, adoption, stability, and operational continuity. |
Accountability & Execution | Ability to drive operational execution, monitor performance, follow through on initiatives, and ensure teams meet operational, quality and organizational expectations. |
Communication and collaboration | Ability to communicate effectively across operational, clinical, and cross-functional teams while building strong working relationships and supporting organizational alignment. |
Service line management | Ability to oversee operational performance, scalability, and workflow consistency across multiple customer segments and operational programs. |
Work Location, Shift & Schedule
This position is fully remote with strict adherence to a Work from Home policy. Occasional travel may be required for client meetings, training sessions, or company meetings. Standard hours are Monday-Friday, 8:00 am-5:00 pm EST, or according to the business hours of clients’ practices.
Remote Position Requirements:
Reliable high-speed internet connection suitable for professional calls and video conferencing.
Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).
Compensation Range:
$135 - $155K
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