Description:
Role Summary
As a key member of the Operations Team, the Corporate Travel Advisor is responsible for the successful delivery of comprehensive, accurate, and cost-effective travel arrangements for Solutions Travel clients. This role supports both online and offline booking environments, providing first-level customer and technical support while ensuring compliance with client travel policies and service level agreements (SLAs). The advisor operates in a fast-paced environment, managing multiple accounts and delivering exceptional service across omni-channel platforms.
Requirements:
Requirements for Success
• Minimum 6+ years of experience providing domestic and international corporate travel arrangements
• Minimum 6 years of Sabre GDS experience (essential) with strong proficiency in ticketing, exchanges, and reissues
• Strong knowledge of airline fares, ticketing rules, and international travel regulations
• Proven ability to produce lowest logical airfare within client policy guidelines
• Strong understanding of international routing and fare construction
• Experience handling seasoned travelers and high-touch service expectations
• Proficient in online booking tools, NDC processes, and offline booking workflows
• Excellent communication skills across phone, email, and chat platforms
• Superior customer service skills with the ability to resolve issues efficiently
• Highly organized with strong attention to detail and accuracy
• Ability to work under pressure, manage competing priorities, and adapt to change
• Proficient in Microsoft Office (Word, Excel)
• Ability to work independently and collaboratively within a team environment