CRM Campaign Manager / Content Manager

Job Description – CRM Content Manager Content Manager - Dynamics 365 Customer Insights  Contract | Remote | UK Public Sector Project Overview At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys. We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform. This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential. Who We’re Looking For •    Strong background in email marketing campaign management •    Hands-on experience building segments and journeys in D365 Customer Insights •    Solid HTML/CSS email build skills •    Experience delivering campaigns end-to-end in regulated or structured environments •    Strong stakeholder communication skills What you will be doing •    Building and executing email marketing campaigns in D365 Customer Insights – Journeys •    Creating segments, automated journeys and triggered communications •    Designing and developing responsive email templates using HTML/CSS •    Managing the full campaign lifecycle from build to reporting and optimisation •    Working closely with Ceox stakeholders and Public Sector client teams •    Establishing reusable campaign assets and structured CRM content libraries Desirable •    Experience with Dynamics 365 Customer Voice •    Previous public sector experience We’re looking for someone who is detail-oriented, organised, and comfortable working in a stakeholder-driven environment. If you’re a D365 CRM specialist with strong campaign execution experience and available for a contract opportunity, we’d love to hear from you. Contract Details •    Contract Type: Freelance / Full-time Short-term Contract - outside IR35 •    Location: Remote (UK-based candidates preferred) •    Start Date: ASAP •    Clearance: Candidates must be eligible to work with UK Government departments / BPSS.