Position: CRM Platform Engineer (HubSpot)
Location: Town of Poland
CRM Platform Engineer (Hub Spot) role at SOFTSWISS
Overview:
We are looking for a CRM Platform Manager to drive the development of our CRM system – Hubspot – and generate actionable insights from client data. This is a hybrid role that combines system configuration and support with proactive data analysis.
Purpose of the role:
You will play a key part in ensuring the CRM becomes a central tool for decision‑making and client management across teams.
About Product:
SOFTSWISS Game Aggregator
A fast and cost‑effective solution that allows you to integrate and manage casino gaming content easily.
Learn More
Key responsibilities:
• CRM Operations & Support
• Receive and prioritise requests from business stakeholders (primarily Account Management and leadership)
• Configure CRM elements and workflows
• Integrate CRM with external systems (1C, Jira, Tableau), ensure data consistency and accuracy
• Provide user support, consult teams on CRM capabilities
• Maintain documentation and internal knowledge base
• Data Quality & Management
• Monitor completeness and consistency of client records (segments, sources, products, activity, etc.)
• Detect and eliminate duplicates or contradictory data
• Suggest improvements to data structure and logic
• Analytics & Insights
• Build client segments and reports
• Generate regular exports with interpretation for Biz Dev, Marketing, and Product teams
• Identify trends, anomalies, and missed opportunities (e.g., underused segments, upsell/cross‑sell cases). Proactively highlight insights for decision‑making
• Set up and maintain dashboards in CRM and BI tools
• Automate recurring reports (e.g., monthly KPIs, client churn, new client activity)
Requirements:
• Experience with Hub Spot (setup, automation, user support) at least 1 year
• Upper‑Intermediate or higher Russian and English (B2+)
• Experience working with BI tools (Tableau, Power BI, or similar)
• Understanding of APIs and system integrations
• Ability to translate business needs into technical requirements
• Excellent communication skills and a service‑oriented mindset
• Proactive, structured, and detail‑focused approach
• Full‑time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Free online English lessons with a native speaker
• Training, internal workshops, and participation in international professional conferences and corporate events
Seniority level
• Mid‑Senior level
Employment type
• Full‑time
Job function
• Customer Service
Industries
• Software Development
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