Customer Service Representative

The Liberty Company Insurance Brokers, LLC is redefining the insurance career landscape by prioritizing people and purpose. They are seeking an exceptional Customer Service Representative to handle servicing tasks for existing accounts and quoting tasks for new accounts, ensuring high levels of customer service through effective communication and multitasking.

Responsibilities

• Bind coverage with required documents/forms and payments
• Manage all activities and workload in agency management system
• Review policies for accuracy
• Communicate regularly and directly with clients and underwriters
• Send out forms to clients that need to be reviewed and then collect payment
• Assist clients with requests for Certificates of Insurance
• Handle claim calls from clients, and then report claims to the appropriate carrier
• Follow up with clients and adjusters during claims process
• Answer incoming calls from clients with general policy questions
• Process payments from clients
• Assist with quoting activities

Skills

• Experience specifically working in Personal Insurance, preferably in an Independent Insurance Agency
• Outstanding verbal and written communication skills
• Experience using programs within Microsoft Office
• Strong organization skills
• Professional demeanor and appearance
• Friendly and out-going
• Significant ability to multi-task detailed and complex work
• Strong tendency to always exceed others' expectations

Benefits

• Competitive compensation
• A robust benefits package
• Paid time off
• Holiday pay
• Continued education support
• Company-sponsored programs to promote stress management and community involvement
• This position can be remote or hybrid

Company Overview