We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. The role is responsible for delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies. This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint.
Requirements
- 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
- Curiosity and comfort working with large-scale data and analytics to inform customer decisions
- Strong communication skills across technical, commercial, and executive audiences
- A passion for customer success and solving real-world connectivity challenges
- Strong problem-solving skills and ability to adapt to changing priorities
- Ability to manage multiple accounts simultaneously and work under pressure
- Experience working in cross-functional and multicultural environments
- Willingness to travel regularly for client meetings and corporate functions
- Familiarity with Ookla's product offerings or similar technology-based products is advantageous
- Familiarity with Data Analytics tools and solutions is a plus
Benefits
- Flexible Time Off
- Volunteer Time Off
- paid holidays
- Flexible Spending Accounts (FSAs)
- 401(k) with company match
- Employee Stock Purchase Plan
- Comprehensive medical, dental, and vision coverage
- life and disability benefits
- Family Care and Parental leave
- Fitness Reimbursement
- access to wellness programs
- Employee Resource Groups
- company-sponsored events
- regular opportunities for professional growth through educational support, mentorship programs, and career development resources
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