Customer Success Associate

Job title: Customer Success Associate in Rosemont, IL at Libra Solutions
Company: Libra Solutions
Job description: We are currently recruiting full-time Customer Success Associates to process inbound calls for our Customer Success team. Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture. Candidates must be able to work the 9:30am – 6:00pm PST shift. This position can be worked remotely from a quiet home office.POSITION RESPONSIBILITIES

• Answer a high volume of inbound support calls generated through a variety of media channels from consumers interested in discussing their active applications.
• Provide excellent customer support through effective online chat communications
• Accurately document and present information regarding our products and services during phone calls resulting in on-boarding of new customers
• Meet customer service goals and key performance call center metrics while working accurately and efficiently
• Communicate clearly and show empathy when listening to customers and addressing their concerns

QUALIFICATIONS

• High School degree or equivalent; some college preferred
• 1-2 years of experience in a high-volume call center environment
• 1-2 years of relevant sales experience
• Computer proficiency with minimum typing of 35wpm
• Must be able to handle a high call volume while maintaining high performance goals
• Experience using online chat in a high-volume call center
• Ability to work in a team environment, follow call scripts and procedures, adapt to change, and balance multiple priorities
• Excellent interpersonal, verbal, and written communication skills required
• Bilingual in Spanish is a plus
• Must be available to work the 9:30am – 6:00pm PST shift

BENEFITSOasis offers competitive compensation and benefits that include medical, dental and vision plans, 401(k), flexible spending account and paid time off.ABOUT USWhen life gets hard, we make it easier! With almost 20 years of experience, Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. We also provide medical lien funding through MoveDocs – a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms to help uninsured and under-insured patients gain access to healthcare they need but cannot afford. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide which gives us an amazing platform to service our customers. Also, part of Libra Solutions is Probate Advance, the leading provider in inheritance funding. The combination of our footprints, relationships, technology, and funding power solidified our combined companies as the premier leaders in medical lien, inheritance and pre-settlement funding and servicing.Powered by JazzHR
Expected salary:
Location: Rosemont, IL
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