Thrive is a fast-growing software company based in Philadelphia that offers a competitive salary and a robust benefits package. We are looking for a Customer Success Manager to serve as a strategic partner and oversee key accounts and relationships.
Requirements
- 5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role
- Strong ability to build and maintain long-term client relationships with key stakeholders and decision makers
- Experience analyzing customer usage data, identifying trends, and recommending solutions to improve engagement and retention
- Excellent written and verbal communication skills with the ability to conduct business reviews and present recommendations clearly
- Proven ability to manage multiple accounts and priorities in a fast-paced, dynamic environment
- Strong problem-solving and troubleshooting skills with the ability to identify root causes and deliver effective solutions
- Comfortable learning new technologies, software platforms, and product features quickly
- Demonstrated ability to identify opportunities for account growth, upselling, and expanded services
- Highly organized, detail-oriented, and customer-focused with a passion for helping clients succeed
Benefits
- Competitive salary
- Robust benefits package
- Medical/dental/vision insurance
- Health Savings Account with employer contribution
- 401(k) plan with company matching
- FSA
- Commuter benefits
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