Ciklum is looking for a Delivery Management Specialist to join our team full-time in Ukraine.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
As a Delivery Management Specialist, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities:
Managing the staffing process internally and with client's stakeholders: conducting DM calls, scheduling client interviews, keep updated hiring files
Onboarding & Off-boarding process for the engineers
Client Engagement and Communication
Performance Management for assigned engineers
Managing the process of promotions and relocation of engineers
Monthly Billing Reports for the client
Overtime and OOH support tracking, reporting and billing
Invoicing process (70+ invoices per month)
Client's Request for Service (RFS): process tracking, updating, preparation of responses and adjusting existing responses
Monitoring of the time tracking on a daily basis
Data Management and Tracking: internal and external files, HUB
Maintaining the account's organizational structure on the Miro board, ensuring it reflects current team configurations and roles
Providing the account leadership team with the timely support of all kind of reporting required either for the client and Ciklum internally
Requirements:
Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
Understanding and practical experience with Agile approaches (Scrum, Kanban)
Experience in managing multiple agile teams in projects up 7 FTE
Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
Ability to recognise, identify critical risks and work out a mitigation plan
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to identify problems and provide/suggest possible solutions
Ability to manage contractual terms and financial issues
Ability to identify and manage stakeholders expectations
Upper-intermediate level of spoken and written English
What`s in it for you?
Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
#LI-NO1