Dental Call Center Agents - Bilingual Spanish

Job title: Dental Call Center Agents - Bilingual Spanish in Sacramento, CA at Fortuna BMC
Company: Fortuna BMC
Job description: Fortuna is seeking experienced Bilingual Dental Provider Call Center Agents to support high-volume inbound customer service operations for California dental care providers. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information. Candidates must reside in California and bring prior experience supporting dental providers in a call center environment.This is a remote, full-time position starting July 7th, 2025 with structured training, reliable technology, and a consistent weekday schedule.WORKSITE: Remote (California Residents Only)WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PSTCOMPENSATION: $18.50 per hour with incentives offeredWHAT WE OFFER:Comprehensive Medical, Dental, and Vision insurance coveragePaid sick leave benefitsTraining Program: Engage in a robust 6-8-week paid training programAll technology equipment provided (work laptop and accessories)Long-term remote employmentWHAT YOU'LL DO:Handle high-volume inbound calls from dental providersResolve billing, policy, and procedural inquiries within a 3-5 minute windowMaintain up-to-date knowledge of current dental billing guidelines and healthcare policy changesRecord and track calls using the call tracking systemProvide professional, courteous, and effective service to the provider communityCollaborate with team members to meet departmental goals and call resolution metricsWHAT YOU'LL BRING:Minimum Qualifications:1+ years experience in inbound customer service (private or government sectors)At least 6 months experience in dental customer supportWorking knowledge of Microsoft Office 365 and help desk software * Typing speed of 30 WPM and 95% accuracyExcellent communication skills and a positive, patient demeanorStrong multitasking and problem-solving abilitiesReliable internet with a minimum 50 Mbps download speedPreferred Qualifications:Bilingual (Spanish) proficiencyUpon completion of your application, you will be sent a typing assessment from Selective Hiring to complete, please use the name and email that corresponds to your application.Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.Career Site:Job Posted by ApplicantPro
Expected salary: $18.5 per hour
Location: Sacramento, CA
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