Role Overview
We are looking for an organized and patient-focused Dental Treatment Coordinator with a strong background in dentistry or dental administration. This person will help patients understand their recommended treatment plans, insurance coverage, payment options, and next steps.
The ideal candidate communicates clearly, follows up consistently, and helps patients feel comfortable and confident about moving forward with treatment.
Key Responsibilities
- Review treatment plans with patients and explain procedures, timelines, fees, and next steps in simple terms.
- Coordinate appointments for consultations, treatments, follow-ups, and referrals.
- Verify dental insurance benefits, coverage limits, deductibles, and patient responsibilities.
- Prepare treatment estimates and discuss payment plans or financing options with patients.
- Follow up with patients who have pending or unscheduled treatment.
- Answer patient questions regarding procedures, insurance, billing, and scheduling.
- Work closely with dentists, hygienists, dental assistants, and front-office staff to ensure accurate treatment coordination.
- Update patient records, treatment notes, insurance details, and communication logs in the dental practice management system.
- Submit pre-authorizations, insurance estimates, and supporting documents when required.
Monitor treatment acceptance and help the practice improve case conversion.
Handle sensitive patient and financial information professionally and confidentially.
Provide a warm and supportive patient experience throughout the treatment process.
Requirements
- At least 2 years of experience in dental treatment coordination, dental administration, or a similar dental role.
- Strong understanding of dental terminology, procedures, treatment plans, and tooth numbering.
- Experience verifying dental insurance benefits and explaining patient financial responsibility.
- Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar systems.
- Excellent spoken and written English.
- Strong customer service, organization, and follow-up skills.
- Comfortable discussing treatment costs and payment options with patients.
- Able to manage multiple patients, appointments, and treatment plans accurately.
- Experience supporting a North American dental practice is preferred.
- A degree, diploma, or clinical background in dentistry, dental assisting, or dental hygiene is an advantage.
Preferred Skills:
- Experience with dental insurance pre-authorizations and claims.
- Knowledge of cosmetic, restorative, orthodontic, or surgical dental procedures.
- Experience using patient communication, scheduling, and financing platforms.
- Ability to manage treatment follow-up reports and track unscheduled cases.
- Confident, empathetic, and comfortable speaking with patients by phone, email, or video call.
Success in This Role:
Success means patients clearly understand their treatment options, appointments are properly coordinated, insurance and payment information is accurate, and pending treatment cases receive timely follow-up.
Benefits
- Collaborative and supportive work environment.
- Opportunity to grow with a company.
- Stable, long-term remote work opportunity.
- Health Insurance (Maxicare HMO) after 3 months probationary period.
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