Dynamics 365 CE Engagement Manager - Public Sector

As an Engagement Manager you can expect to… • Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line • Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes • Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation • Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success • Ensure the client experience aligns with commitments, delivery standards, and quality expectations • Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets • Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health • Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit • Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle • Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization • Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments • Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem • Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmapsMaintain strong commercial discipline, including effective change order management and minimal non-billable leakage ( • Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment • Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders • Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience • Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth You’re great at… • Building executive-level client relationships and serving as a trusted advisor • Leading complex, multi-threaded engagements while balancing client experience, delivery execution, and commercial outcomes • Driving alignment across matrixed teams and influencing without direct authority • Managing engagement financials, forecasting, and margin performance • Communicating clearly and confidently with executives, stakeholders, and delivery teams • Identifying risks early and navigating complex issues with sound judgment and calm leadership • Maintaining delivery discipline while ensuring strong client satisfaction and adoption • Recognizing and shaping growth opportunities within existing client relationships • Balancing strategic thinking with hands-on engagement leadership • Driving accountability, transparency, and continuous improvement across teams • Leading and collaborating with cross-functional and virtual teams • Balancing strategic thinking with executional rigor • Prioritizing effectively and communicating commitments clearly • Learning new concepts, industries, and technologies quickly and thoroughly • Promoting the mission and Shared Values of our company Sound interesting? If so, you’ll have… • Bachelor’s degree in Business, Information Systems, Engineering, or a related field • 10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment • Previous experience working or consulting within Public Sector or Non-Profit industries • Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction • Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem • Demonstrated ability to build executive relationships and operate as a trusted client advisor • Experience with delivery governance, project methodologies, and structured change management • Strong commercial acumen, including forecasting, margin management, and revenue accountability • Ability to identify and drive expansion opportunities within existing accounts • Excellent communication, leadership, and stakeholder management skills • Ability to operate effectively in complex, fast-paced, client-facing environments • Flexibility to travel as client and business needs require Flexibility to travel as client and business needs require The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. Check out the reasons why people love to work for us or browse more opportunities on our careers page! HSO is an Equal Opportunity Employer.