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Job Title
Enterprise Account Manager (Client-Facing | Enterprise-Level Experience Required)
Location
Remote
Time Zone
US Time Zones (EST–PST)
Role Overview
Our client is seeking a highly polished, enterprise-level Account Manager to own and grow relationships with high-value clients. This is a front-facing, video-heavy role for professionals who are confident on camera, understand executive-level communication, and take pride in representing a brand with credibility and professionalism. The Enterprise Account Manager will serve as a trusted partner to clients, managing ongoing relationships, driving expansion opportunities, and ensuring a premium, high-touch client experience.
Key Responsibilities
Serve as the primary point of contact for enterprise-level client accounts
Manage and grow long-term client relationships with a focus on retention and expansion
Lead virtual client meetings, reviews, and presentations with senior stakeholders
Identify upsell and cross-sell opportunities within existing accounts
Act as a trusted advisor by understanding client goals, challenges, and success metrics
Collaborate with internal teams to ensure seamless delivery and client satisfaction
Maintain accurate account documentation, forecasts, and reporting in CRM systems
Required Qualifications
Proven experience as an Account Manager handling enterprise or high-value client accounts
Demonstrated success managing long-term, client-facing relationships at a senior level
Prior remote work experience is non-negotiable, including fluency with remote collaboration tools (e.g., Slack, Zoom, Google Workspace, CRM platforms); candidates must have ideally worked with US or UK-based companies—applications without this experience will not be considered
Exceptional verbal communication skills with a confident, professional on-camera presence
Ability to engage, influence, and build trust with senior and executive-level stakeholders
Highly self-motivated, reliable, and capable of working independently in a remote environment
Preferred Qualifications
Experience managing enterprise or strategic accounts in B2B or service-based environments
Background in consultative relationship management or post-sale account ownership
Experience in industries where professionalism, presentation, and brand representation are critical
Familiarity with structured account management or customer success frameworks
Tools & Technology
CRM platforms (Salesforce, HubSpot, or similar)
Zoom, Google Meet, or Microsoft Teams
Slack and Google Workspace
Proposal, contract, and e-signature tools (PandaDoc, DocuSign, or similar)
Scheduling and account management tools
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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