Role Overview
The Customer Success Manager joins Harvey's Customer Success team in Singapore to drive adoption and long-term value for clients across the APAC region. The team's mission is to ensure Harvey's AI technology becomes deeply integrated into clients' daily workflows, transforming how legal professionals and enterprises operate. As the first Customer Success hire in Singapore, this role owns the end-to-end client relationship post-sale—from strategic onboarding through renewal—serving as a trusted advisor who translates complex AI capabilities into measurable business outcomes.
What You Will Do
Lead strategic implementation of Harvey into client workflows, ensuring seamless adoption and optimal utilization of AI solutions across enterprise and mid-market accounts. Train and enable end users on Harvey's technology, evangelizing the power of LLMs and driving daily product engagement. Manage Enterprise client relationships with a prescriptive, consultative approach, serving as a thought partner to executive stakeholders.
Why It Might Be a Fit
We're looking for someone with 5+ years of experience in Customer Success, Account Management, or Client Services within Enterprise SaaS, legal technology, or top-tier management consulting. You should have demonstrated ability to manage complex, multi-stakeholder enterprise accounts and drive technology adoption at scale.
Requirements
- 5+ years of experience in Customer Success, Account Management, or Client Services within Enterprise SaaS, legal technology, or top-tier management consulting
- Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and drive technology adoption at scale
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels, including C-suite executives
- Results-driven with a track record of meeting or exceeding retention, expansion, and adoption targets
- Experience working in or with the APAC market, with strong cultural fluency across the region
- Entrepreneurial mindset—comfortable building processes from scratch and operating with a high degree of autonomy in a fast-paced environment
Benefits
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities
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