Job Description:
• Incident and request resolution
• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Management of workqueues and error queues
• Documenting and migrating build
• Implementation support
• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows
• Upgrade, enhancement, and special projects work
• Support Epic upgrades in assessing needs, completing build, testing, and build
• Work in Nova, Orion, Asana, and other tools to document build steps and statuses
• Research, design, build, and testing of workflows and enhancements
• Mentoring and training of other Epic team members
Requirements:
• 6-8 years of experience
• Bachelor’s degree
• Knowledge and experience in the following areas: Epic Community Connect, Nephrology and kidney care, Project management
• Proficiency with the following tools: Epic tools such as Orion, Nova, and Sherlock, Microsoft Office products
• Two or more of the following Epic Build Certification(s): Cadence, Prelude, Real Time Eligibility, Referrals EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, Data Courier, Security Reporting Workbench
Benefits:
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.