At careerzynith, we're on a mission to revolutionize the travel industry by providing exceptional customer experiences. As a key member of our team, you'll play a vital role in delivering top-notch service to our guests while working remotely from the comfort of your own home. If you're passionate about travel, customer service, and working in a dynamic environment, we want to hear from you!
**About careerzynith**
careerzynith is a leading travel company that offers unforgettable experiences to our guests. With a rich history of innovation and customer-centric approach, we've established ourselves as a trusted name in the industry. Our commitment to excellence is reflected in our Culture Essentials, which emphasize the importance of integrity, fairness, and professionalism in everything we do.
**Responsibilities**
As an Air Customer Service Agent, you'll be responsible for providing exceptional service to our guests, travel agents, and airlines. Your primary duties will include:
* Answering phone calls, chats, and emails from guests, travel agents, and airlines in a timely and professional manner
* Resolving air-related issues, such as schedule changes, ticketing, and refunds
* Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
* Realigning pricing within PNR to collect additional money outside final payment
* Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
* Assigning ancillary services to guests when requested
* Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
* Researching air schedules booked for crew outside of budget
* Processing last-minute crew changes in regards to air accommodations
* Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
* Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
* Consistently delivering on commitments to external and internal customers to drive customer satisfaction
* Demonstrating commitment through behaviors and performance that are aligned with our core values
* Exhibiting integrity, fairness, and professionalism in everyday conduct
**Requirements**
To succeed in this role, you'll need:
* Experience in the travel and hospitality industry, preferably in a high-volume call center
* Proficiency in Microsoft Word, Excel, and Outlook
* Excellent phone and customer service skills
* Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
* Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
* Must be legally authorized to work in the United States; careerzynith is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)
**What You Can Expect**
As a valued member of our team, you can expect:
* Cruise and travel privileges for you and your family
* Health benefits
* 401(k) plan
* Employee Stock Purchase Plan
* Training & Professional Development opportunities
* Tuition & Professional Certification Reimbursement
* Rewards & Incentives
* Base Hourly Range: $15.91 to $21.49 (final base salary is directly related to each candidate's qualifications and experience uniquely)
**Our Culture**
At careerzynith, we believe that our people are our greatest asset. Our Culture Essentials emphasize the importance of:
* Compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees
* Integrity, fairness, and professionalism in everything we do
* Collaboration, innovation, and continuous improvement
* Respect, empathy, and inclusivity in all our interactions
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we want to hear from you! Apply now to become a part of our careerzynith team and start your journey towards a rewarding career in the travel industry.