At careerzynith, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Assistant Customer Service Manager on our Front End team, you will play a vital role in ensuring that our customers receive the highest level of service and support. If you are passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
**About careerzynith**
careerzynith is a leading retail company that operates a chain of stores across the United States. Our mission is to provide our customers with an exceptional shopping experience, offering a wide range of products and services that meet their needs and exceed their expectations. We are committed to building strong relationships with our customers, employees, and suppliers, and to creating a positive and inclusive work environment that fosters growth, learning, and success.
**Job Summary**
As an Assistant Customer Service Manager, you will be responsible for managing the Front End operations, providing exceptional customer service, and ensuring that our customers receive a positive and memorable experience. You will work closely with the Customer Service Manager to achieve business goals, foster a positive work environment, and promote a culture of excellence and customer satisfaction.
**Key Responsibilities**
* In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
* Manage the Front End during designated hours a minimum of three days a week, ensuring that our customers receive a positive and memorable experience
* Maintain an atmosphere of enthusiastic customer awareness, with a primary emphasis on fast and easy customer service
* Serve as a model for customer service, instilling this value in all associates and promoting a culture of excellence and customer satisfaction
* Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
* Maintain an efficient and productive Front End operation, ensuring that our customers receive a positive and memorable experience
* Support the achievement of budgeted financial and operating results for the Front End
* Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
* Observe and correct all unsafe conditions that could cause associate or customer accidents
* Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
* Monitor shrink and ensure that inventory and moneys are accounted for, providing coaching for associates to recognize and prevent losses
* Ensure compliance with local, state, and federal regulations
* Provide recognition of accomplishments and offer coaching when necessary
* Train and develop Office Assistants and Cashiers
* Ensure office functions are completed accurately and on time
* Communicate all cash variances to the Customer Service Manager
* Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
* Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
* Maintain proper knowledge of all sales associate register functions and Front End accounting services, which include all Office Assistant functions
* In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
* Successfully complete Computer Based Training (CBT) and Training Aid courses
* Perform all other duties and projects as assigned
**Qualifications**
* A high school graduate or equivalent preferred
* Excellent interpersonal, organizational, communication, and customer service skills
* Must be able to perform the job duties and responsibilities of Office Assistant
* Good understanding of store operations preferred
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to use technical information to solve problems
* Ability to lead and direct others
* Must meet minimum age requirements to perform specific job functions
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations
**Physical Requirements**
* Ability to use computers and other communication systems required to perform job functions
* Ability to push or pull up to 2000 pounds using a pallet jack
* Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
* Pull or push up to 75 lbs. on occasion
* Stand 100% of the time, frequently walking short distances
* Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
* Perform repetitive hand and arm motions
* Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
* Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
* Meet established volume activity standards for the position
* Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
* Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
**Benefits**
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Vision insurance
**Experience**
* Customer service: 1 year (Required)
**Ability to Relocate**
* Monroe, NC 28110: Relocate before starting work (Required)
**Work Location**
* In person
If you are passionate about customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!