At careerzynith, we're on a mission to revolutionize the customer service experience by providing exceptional support to our clients' customers. As a Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative, you'll play a vital role in delivering outstanding customer experiences and contributing to a diverse and inclusive workplace. If you're passionate about helping others, eager to learn, and committed to excellence, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of customer experience solutions, dedicated to empowering our clients to deliver exceptional experiences to their customers. With a people-first culture that emphasizes personal and professional growth, we're committed to fostering a workplace where our employees can thrive. Our extensive Learning and Leadership Development programs are designed to help you achieve your career aspirations, with approximately 80% of our managers and leaders having been promoted from entry-level positions.
**Key Responsibilities**
As a Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative at careerzynith, you'll be responsible for:
* Actively listening to customers and identifying their needs to provide tailored advice on plan options, coverages, and pricing.
* Processing new and/or amended enrollments while ensuring that our clients' customers receive authentic and positive experiences.
* Delivering expert customer experiences with a smile, building relationships, and making a difference in the lives of our customers.
* Working with both English and Spanish speaking customers to provide exceptional support.
* Collaborating with our team to resolve routine problems and provide information regarding various client products and services.
**Requirements**
To succeed in this role, you'll need:
* 1+ years of customer service experience, preferably in the insurance industry.
* An active Personal Lines or Property and Casualty resident insurance license.
* The ability to communicate fluently in Spanish and English, with a test required to assess your language proficiency.
* A high school diploma or GED.
* Proficiency in fast-paced multi-tasking, with a willingness to learn new technologies.
* A passion for helping others, with a patient and empathetic nature.
* The ability to pass a background check.
* Residency in the United States or a valid U.S. address for residence.
**Nice-to-Haves**
While not required, the following skills and qualifications are highly desirable:
* Experience working in a remote environment.
* Familiarity with customer relationship management (CRM) software.
* Knowledge of insurance products and services.
* Certification in customer service or a related field.
**Benefits**
As a valued member of our team, you'll enjoy:
* A competitive pay rate of $20/hr. for bilingual Spanish/English agents.
* Comprehensive paid training, including a 7-week classroom program and a 7-week transition program.
* Lucrative employee referral bonus opportunities.
* Company networking opportunities with organized groups.
* A 401K plan with company match.
* Paid PTO and holidays.
* Medical, dental, and vision insurance.
* A comprehensive Employee Assistance Program (EAP).
* Health and wellness programs.
* Mentorship programs.
* Programs supporting diversity, equity, and inclusion.
* Celebrations for various company events.
**Why Join careerzynith?**
At careerzynith, we're committed to creating a workplace where our employees can grow, learn, and thrive. With a focus on diversity, equity, and inclusion, we're dedicated to fostering a culture that values and respects the contributions of all our team members. If you're passionate about delivering exceptional customer experiences and committed to excellence, we want to hear from you!
**How to Apply**
If you're ready to take your career to the next level and join a dynamic team of customer service professionals, apply now! Visit our website to learn more about this opportunity and submit your application. We can't wait to hear from you!