Introduction to Garner Health
Garner Health is a mission-driven startup that is revolutionizing the healthcare economy by delivering high-quality and affordable care to all. Our innovative approach involves helping employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not just performing more procedures. Backed by top-tier venture capital firms, we are growing rapidly and seeking talented individuals to join our team.
Job Overview
We are seeking an experienced and passionate Bilingual Spanish-Speaking Concierge Associate to join our team as a Contract Customer Service Representative. As a key member of our team, you will play a vital role in supporting our members exceptionally, engaging with them via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid. This is an exciting remote opportunity with an immediate start, offering a competitive salary and the chance to work with a rapidly evolving startup.
Key Responsibilities
- Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance.
- Follow best practices for handling member inquiries and proactively suggest process improvements when identified.
- De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions.
- Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct.
- Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions.
Essential Qualifications
- Applicants must be located within the United States and must work in the United States for the duration of their employment.
- Verbal and written Spanish and English fluency is required.
- Excellent written and verbal communication skills: express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors.
- De-escalation skills: handle tense or difficult situations with empathy and patience, demonstrating problem-solving abilities in these contexts.
- Organizational skills: stay on top of multiple tasks, prioritize effectively, and use tools like Zendesk and G Suite to remain organized.
- Attention to detail: accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct.
- Experience with macOS: comfortable using a MacBook and troubleshooting basic issues.
- Availability: able to work a scheduled 9-hour shift between 8 AM – 8 PM ET.
Preferred Qualifications
- Passionate about helping people: enjoy working with others to solve problems and can empathize with their challenges.
- Proactive problem solver: take the initiative to resolve issues without waiting for guidance and can think critically about how to best serve our members.
- Experience in customer service: track record of successfully managing customer inquiries, both written and verbal.
- Professional demeanor: calm under pressure, and able to handle tough conversations with professionalism and patience.
- Ability to work independently and as part of a team: manage your time effectively, stay organized, and collaborate with others when necessary.
- Desire to be part of a mission-driven startup: excited to work in a rapidly evolving environment where flexibility and adaptability are key.
Career Growth Opportunities and Learning Benefits
At Garner Health, we are committed to the growth and development of our team members. As a rapidly evolving startup, we offer opportunities for professional growth, learning, and development. Our team is passionate about delivering exceptional service, and we are looking for like-minded individuals who share our mission and values. By joining our team, you will have the opportunity to work with a talented group of individuals, develop your skills and expertise, and contribute to the success of our organization.
Work Environment and Company Culture
Our company culture is built on a foundation of respect, empathy, and professionalism. We value diversity, inclusivity, and equality, and we are committed to creating a work environment that is welcoming and supportive to all. As a remote team, we prioritize communication, collaboration, and teamwork, and we use a range of tools and technologies to stay connected and work effectively together. We are proud to be an Equal Employment Opportunity employer and value diversity in the workplace.
Compensation, Perks, and Benefits
The non-negotiable salary range for this position is $17-19.50/hour, depending on qualifications, skills, and applicable laws. We offer a range of perks and benefits, including the opportunity to work with a rapidly evolving startup, a competitive salary, and a supportive and inclusive work environment. We are committed to providing a positive and rewarding work experience for all our team members.
Conclusion
If you are a passionate and experienced customer service professional who is fluent in Spanish and English, we encourage you to apply for this exciting opportunity. As a Bilingual Spanish-Speaking Concierge Associate, you will play a vital role in supporting our members and contributing to the success of our organization. Don't miss out on this chance to join a rapidly evolving startup and be part of a team that is making a difference in the healthcare industry. Apply today and take the first step towards an exciting and rewarding career with Garner Health.
We appreciate your understanding and look forward to reviewing your application. Please note that applicants who do not meet the responsibilities and key requirements listed above will not be considered. To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial five days of applying.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].
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