At careerzynith, we're on a mission to revolutionize the way people interact with our innovative financial solutions and quality vehicles. As a leading auto leasing and finance company, we're proud to have a rich history and over 65 locations across the Southeast. Our growth has created opportunities for existing team members and the need to bring qualified talent to join our family.
We're a diverse and inclusive environment that values hard work, creativity, integrity, and a can-do spirit. If you're an ambitious, results-oriented individual with a natural gift for talking to people, we invite you to join our team. This is a unique opportunity to be part of something bigger than yourself, while having fun and making a real impact.
**Our Culture**
At careerzynith, our culture defines how we conduct our business. We're committed to our core values, which are:
* **Integrity**: We operate with honesty, transparency, and accountability in everything we do.
* **Innovation**: We're always looking for new and better ways to serve our customers and stay ahead of the curve.
* **Inclusion**: We believe that everyone deserves an equal opportunity to succeed and thrive in our organization.
* **Service**: We're dedicated to providing exceptional service to our customers, partners, and each other.
* **Success**: We're driven to achieve our goals and exceed expectations in everything we do.
**Job Summary**
We're seeking experienced Collection Representatives to join our 100% remote team. As a Customer Account Support Specialist, you'll play a critical role in servicing our large and growing portfolio. You'll be responsible for contacting customers to determine the reason for payment delinquency and negotiating payments. If you're a results-oriented individual with excellent communication skills and a passion for helping others, we want to hear from you.
**Responsibilities**
As a Customer Account Support Specialist, you'll be responsible for:
* Contacting customers to determine the reason for payment delinquency and negotiating payments.
* Handling accounts with speed and accuracy while maintaining professionalism.
* Confirming and/or negotiating payment arrangements, researching any discrepancies.
* Completing phone calls to meet required performance standards and metrics.
* Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures.
* Using computerized systems for tracking, information gathering, and/or troubleshooting.
* Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency.
* Responding with accurate information pertinent to the callers' questions using professionalism and integrity.
* Adhering to all state and federal laws in the handling of accounts.
**Qualifications**
To be successful in this role, you'll need:
* Excellent listening, oral, and written communication skills.
* Attention to detail.
* Professional phone etiquette.
* Good follow-up skills.
* Persuasive negotiation skills.
* Microsoft Windows and Internet-based applications experience required.
* Basic typing/data entry skills.
* Ability to multi-task.
* Ability to work a five-day workweek, including some Saturdays.
**Education & Experience**
We're looking for individuals with:
* High School or Equivalent Required.
* Associates Degree or Bachelor's Degree in business or related field may be used in lieu of experience.
* Prior experience in financial services or similar industry preferred.
**What We Offer**
As a member of our remote collections team, you'll enjoy:
* A dynamic and inclusive work environment that values your contributions and growth.
* Opportunities for career advancement and professional development.
* A competitive compensation package, including salary, bonuses, and benefits.
* A comprehensive training program to ensure your success in the role.
* A flexible work schedule that allows you to balance your work and personal life.
* Access to the latest technology and tools to help you excel in your role.
**How to Apply**
If you're a motivated and results-oriented individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.