**Job Title:** Experienced Customer Experience Associate – Remote UK Role with careerzynith
**Job Description:**
About careerzynith
At careerzynith, we're revolutionizing the way patients and clinicians interact with diagnostics. As the UK's largest medical imaging platform, we're committed to simplifying access to diagnostics, speeding up the time to treatment, and improving healthcare outcomes. Our innovative marketplace empowers patients to book scans on their own terms, while our referral portal gives clinicians admin-free access to imaging nationwide.
Job Overview
We're seeking an experienced Customer Experience Associate to join our team in the UK. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service, working closely with patients, referrers, and imaging sites to ensure seamless experiences. This is an exciting opportunity to join a rapidly growing company, with a strong focus on innovation, customer satisfaction, and team collaboration.
Key Responsibilities
As a Customer Experience Associate, you'll be involved in the following key areas:
- Managing customer experience through the end-to-end pathway, from booking to completion of the scan and everything in between
- Delivering a great experience across all communication channels, including calls, live chats, and emails with our customers
- Working with wider careerzynith business to ensure our customers receive the best possible experience during each interaction
- Problem-solving when issues arise and escalating where necessary to resolve customer queries promptly
- Working closely with external image centres and referrers to resolve operational challenges and drive a positive customer journey
- Achievement of SLAs to ensure customer wait times are kept to a minimum and maintain a high standard of Quality Assurance
- Adoption of new operational processes and championing innovation within the team
Top 5 Things We Want You to Achieve in Your First Year
In your first year, we expect you to:
- Deliver excellent customer service while maintaining high standards of quality assurance
- Build successful relationships with both our suppliers and partners
- Drive innovation within the team by socializing your ideas about process and service improvements
- Foster positive stakeholder relationships to support cross-functional collaboration
- Own internal projects and initiatives to further your professional development and knowledge of the business
What You Might Bring to the Table
While we're open to candidates from various backgrounds, you may bring the following skills and experience:
- Experience working in a customer or patient-facing environment
- Superb verbal and written communication skills to share updates with patients and other medical staff
- Strong analytical thinking and the ability to handle multiple tasks concurrently
- High level of empathy
- Incredibly motivated and driven individual with a proactive and self-starter mindset
- Proven ability to achieve and exceed individual and team targets
- Previous start-up experience is a plus
How We Will Interview You
Our interview process is designed to be efficient and effective. You can expect the following stages:
- Introductory call/interview with our Senior Talent Partner, lasting around 30 minutes
- Video call with the hiring manager for around 45 minutes, to deep-dive into the role and technical needs
- Small assessment stage, which might be in person, a take-home assessment, or further video calls
- Meet the founders and/or other team members, either in person or via video call
- Offer!
Diversity at careerzynith
careerzynith is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.
Career Growth Opportunities and Learning Benefits
As a Customer Experience Associate at careerzynith, you'll have opportunities to develop your skills and knowledge in a fast-paced and innovative environment. You'll work closely with our Operations Coordinator to drive amazing patient experiences across the business, and contribute to team success through cross-functional collaboration.
Work Environment and Company Culture
careerzynith is a remote-friendly company, with a strong focus on flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and inclusive work environment. You'll have access to a range of benefits, including:
- Competitive salary and benefits package
- Flexible working hours and remote work options
- Opportunities for professional development and growth
- Collaborative and supportive team environment
- Access to cutting-edge technology and tools
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a rapidly growing company, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to receiving your application and discussing this exciting opportunity with you.