Your next great career move starts here. We're looking for a Customer Experience Specialist / Customer Support Representative to join our innovative team at careerzynith! Experience the best of both worlds with this role based in our remote office. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
At careerzynith, we're a 20-year-old company with a growing team of 85 friendly employees. We're headquartered in Chicago, with 80% of our team working remotely in cities all over the country. We produce in-person, hybrid, and virtual events and rent equipment that brings people together. Our clients range from Fortune 500 companies to small businesses, and we pride ourselves on providing the best customer experience in the events industry. We offer the greatest coworkers you'll find anywhere, great benefits, and the opportunity to work in a dynamic, team-oriented, entrepreneurial environment. We can't wait to meet you!
The Customer Experience Specialist (CXS) role at careerzynith is responsible for ensuring every customer, prospective or current, that reaches out to careerzynith is provided with exceptional service. The goal of the CXS is to ensure everyone who reaches out to careerzynith is able to reach someone who is helpful, kind, and prioritizes their needs, and that they leave that interaction with a positive experience and have been helped in a manner that aligns with careerzynith's customer service philosophy.
We have 100+ current and potential customers reaching out every day via phone call, email, and/or chat, and we want to have a CXS immediately available to assist them and provide excellent customer service. The nature of their outreach may be to inquire about our services or during their event or rental for assistance or any point in between.
The perfect fit for this position is someone who loves helping people, builds trust quickly, communicates clearly, and welcomes tough challenges. People describe you as:
Within 1 month, you'll:
Within 3 months, you'll:
Within 6 months, you'll:
The above range is the starting salary range for this role. The final starting salary is based on individual experience and how closely it translates to the role. Once in the role, we offer annual merit increases based on performance.
At careerzynith, our mission is to foster a culture of respect and affection. We embrace our differences and are committed to having a diverse, equitable, and inclusive environment. We're an Equal Opportunity Employer that believes in second chances and strongly encourage BIPOC, women, LGBTQIA, veterans, persons with disabilities, formerly incarcerated, and all other individuals to apply.
Our benefits include: full medical coverage (health, vision, dental, short-term disability, and life insurance), PTO and 9 paid holidays, annual profit-sharing bonus, 100% charitable giving match, employer match 401k with subsidized brokerage fees, gym membership reimbursement, employee-led social action teams, fully paid parental leave, paid bereavement leave, and fun social gatherings!
What makes careerzynith's culture so special is the people, and we look for candidates who are a match for our company's core values: commitment, kindness, and humility. If those words describe you and you see yourself in this posting, you're ready to apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!