Join careerzynith, the most awarded airline for customer satisfaction, as a Customer Experience Specialist in our high-energy call center environment in Minneapolis, MN. As a key member of our Reservations team, you will be responsible for delivering exceptional customer experiences, connecting with customers, and building memorable travel experiences. If you're passionate about listening, caring, and connecting with customers, we want to hear from you.
**How You'll Help Us Keep Climbing**
At careerzynith, we're committed to providing our customers with outstanding travel experiences. As a Customer Experience Specialist, you will play a vital role in achieving this goal by:
* Answering calls in an efficient, courteous, and accurate manner
* Assessing customer needs and offering solutions and additional products
* Selling travel-related services, including car rental and credit card vendor partner products
* Understanding and adhering to all careerzynith and U.S. Department of Transportation (DOT) compliance requirements
* Collaborating with a globally diverse group of customers and colleagues
* Providing exceptional customer service through multiple channels, including social media and web-based platforms
**Key Responsibilities**
* Connect with customers and build memorable travel experiences
* Optimize listening skills to understand customer needs and preferences
* Identify and resolve customer issues efficiently and effectively
* Sell travel-related services and products to customers
* Collaborate with colleagues to achieve team goals and objectives
* Stay up-to-date with careerzynith products and services to provide accurate information to customers
* Participate in ongoing training and development programs to enhance skills and knowledge
**Specialized Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and decision-making skills
* Ability to work effectively in a team environment
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and deadlines
* Strong digital literacy and proficiency in navigating web-based and airline-specific software applications
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Experience Specialist, you will have opportunities to advance to specialty teams, including:
* Responding to customer concerns and resolving complex international ticketing issues
* Assisting customers via Twitter, Facebook, or other emerging social media platforms
* Participating in ongoing training and development programs to enhance skills and knowledge
**Work Environment and Company Culture**
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At careerzynith, our people are our success. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth.
**Compensation, Perks, and Benefits**
We offer a competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match. Our comprehensive health and wellness benefits include medical, dental, vision, short/long term disability, and life benefits. We also offer paid training, domestic and international flight privileges, and career development programs to help you achieve your long-term career goals.
**What You Need to Succeed**
To be successful in this role, you will need:
* A High School diploma, GED, or High School Equivalency
* Embracing diverse people, thinking, and styles
* Consistently prioritizing safety and security of self, others, and personal data
* Being at least 18 years of age and having authorization to work in the United States
* New hires are flexible in working PM shifts with 2 consecutive days off, which will likely be offered midweek
* Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
* Demonstrating clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
* Reliable and committed by maintaining excellent attendance, performance, self-motivation, and goal attainment
* Demonstrating that privacy is a priority when handling personal data
**What Will Give You a Competitive Edge**
To stand out in this role, you will need:
* One year of experience working in sales and at least one year of experience providing customer service
* Spanish language fluency, as Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and building memorable travel experiences, we want to hear from you. Apply now to become a Customer Experience Specialist at careerzynith and join our team of dedicated professionals who are committed to making a difference in the lives of our customers.
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Join Our Team
Apply now to become a Customer Experience Specialist at careerzynith and join our team of dedicated professionals who are committed to making a difference in the lives of our customers.
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and supportive work environment
- Collaborative team culture
- Comprehensive training and development programs
Don't miss out on this opportunity to join our team and make a difference in the lives of our customers. Apply now!
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