At careerzynith, we're on a mission to revolutionize the way we approach customer service in the healthcare industry. As a Customer Order Specialist, you'll play a vital role in ensuring the seamless execution of CAR-T treatment orders and logistics for our certified treatment sites. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the healthcare industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for treatment sites and patients alike. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our employees can grow and thrive.
**Schedule/Compensation Details**
As a Customer Order Specialist, you'll enjoy a competitive salary and a hybrid work solution that offers the best of both worlds. You'll spend 3 days a week onsite in Horsham, Pennsylvania, and 2 days a week working remotely. This flexible arrangement allows you to maintain a healthy work-life balance while still being an integral part of our team.
**Responsibilities**
As a Customer Order Specialist, your typical day will be filled with exciting challenges and opportunities to make a real impact. Your key responsibilities will include:
* **Order and Case Management**: You'll be the primary point of contact for a select number of treatment sites, fielding and/or responding to inquiries regarding the cilta-cel treatment ordering process and all associated logistics.
* **Issue Resolution**: You'll serve as the expert order management resource for treatment sites, resolving problems and addressing special needs in a timely and professional manner.
* **Proactive Support**: You'll proactively work with your assigned treatment sites to advise them of any concerns or issues that you discover as part of your routine monitoring of their treatment orders.
* **Cross-functional collaboration**: You'll coordinate with other parties both inside and outside of careerzynith to resolve customer requests and ensure seamless execution of CAR-T treatment orders and logistics.
* **Site performance monitoring**: You'll work with internal colleagues to monitor site performance and help find opportunities for operational improvements in the end-to-end order management journey (from enrollment to infusion) of the cilta-cel therapy.
* **Site Education**: Upon request, you'll provide treatment sites with educational materials around the end-to-end order fulfillment process for cilta-cel.
* **Site Certification**: You'll assist new treatment sites who wish to offer the cilta-cel therapy with on-boarding onto the ordering platform, including establishing and maintaining account information for these sites in our order management system, and monitoring certification status.
**Qualifications**
To succeed in this role, you'll need to possess the following qualifications:
* **Education**: An Associate's degree with at least 2 years of experience, or a Bachelor's degree, is required.
* **Work Experience**: A minimum of 3+ years of work experience in the healthcare industry is required. A mix of experiences across the following areas is preferred:
+ Manufacturing / Supply Chain
+ Clinical Trial Coordination / Site Management
+ Finance / Trade Process Planning
+ Customer Service / Customer Call Center
+ Academic or Large Treatment Site
+ Oncology, CAR-T, or Cell & Gene Therapy Experience
* **Communication**: Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
* **Collaboration**: Effectively work in a team environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations.
* **Resourcefulness**: Skilled in problem-solving & using personal knowledge and any other available resources to work through ambiguous situations, resolve problems for customers, and ensure their satisfaction.
* **Accountability**: Demonstrates excellent case management skills. Eager to take ownership, be proactive, and see customer inquiries resolved through to their end.
* **Flexibility**: Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments and shielding customers from that complexity.
* **Travel**: This position is based in Horsham, Pennsylvania, and may require up to 10% travel to other locations for business meetings.
**Why Join careerzynith?**
As a Customer Order Specialist at careerzynith, you'll enjoy a range of benefits, including:
* **Competitive salary**: You'll receive a competitive salary that reflects your skills and experience.
* **Hybrid work solution**: You'll enjoy a flexible work arrangement that allows you to maintain a healthy work-life balance.
* **Medical and dental benefits**: You'll have access to comprehensive medical and dental benefits.
* **Opportunity to gain valuable experience**: You'll have the opportunity to work with a leading provider of innovative solutions in the healthcare industry.
* **Positive and supportive work environment**: You'll be part of a friendly and inclusive team that's dedicated to excellence and customer satisfaction.
* **Paid training**: You'll receive paid training to ensure you have the skills and knowledge to succeed in this role.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team!