**Job Title:** Experienced Customer Service Consultant - Work from Home (Remote) Opportunity at careerzynith
**Job Description:**
About careerzynith
At careerzynith, we're revolutionizing the way people interact with our brand, and we're looking for talented individuals to join our team as Customer Service Consultants. As a Customer Service Consultant, you'll be the vital link between our customers and our company, providing a seamless and iconic customer experience. careerzynith is a leader in the industry, and we're committed to delivering honesty, transparency, and high-integrity experiences to our customers.
About the Role
As a Customer Service Consultant, you'll be responsible for connecting with inbound customers online and over the phone to understand their needs and preferences. You'll use your knowledge of our inventory to guide customers towards vehicles that meet their needs, ensuring a seamless transition from online to in-store purchasing. You'll also mentor others as your skillset expands, achieve sales targets, and acquire the Automotive Sales Persons License in specific states.
Key Responsibilities:
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use your knowledge of the careerzynith inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states - may require testing and travel as some states request physical presence to apply for the license
What We Offer:
- An hourly rate of $18.00 - $26.70
- A performance-based sales incentive in addition to your hourly rate
- A high-energy sales environment where you'll work as a team to meet goals
- A wide range of customer interactions and opportunities to learn and grow
- A chance to become a mentor, manager, or business leader
- A comprehensive benefits package, including paid sick, vacation, and holiday time
- A flexible schedule with opportunities to work from home and on-site
Qualifications and Requirements:
- Sales and customer service experience, in an area such as retail, is preferred
- Thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- A high level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to needs of the business
- Hybrid role with requirement for working on site one day per week
- Must meet Minimum technology requirements (Type of internet service and Speed of internet service)
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
About careerzynith Culture:
At careerzynith, we're committed to delivering iconic customer experiences and helping our associates grow their careers. We're a leader in the industry, and we're recognized for our commitment to training and diversity. We're an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Take the Next Step:
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story.