Are you a customer service professional looking for a new challenge in a fully-remote work environment? Do you have a passion for delivering exceptional customer experiences and making a positive impact on people's lives? If so, we invite you to join careerzynith's Customer Service team as a Customer Service Representative. In this role, you will have the opportunity to work from home, develop your skills, and grow your career in a dynamic and employee-focused organization.
**About careerzynith**
careerzynith is a leading provider of Education FinTech services, dedicated to helping students and alumni manage their student loan repayment and achieve their financial goals. Founded in 2011, we have grown to become a trusted partner for colleges, universities, and employers, offering a range of services including loan servicing, employer student loan benefits, student loan counseling, student enrollment management, and alumni placement verification services. Our mission is to make a difference in the lives of our customers, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Representative at careerzynith, you will be responsible for providing best-in-class customer service to our clients and their students, alumni, and employers. You will handle inbound and outbound customer calls, emails, chats, and texts, using your excellent communication and problem-solving skills to resolve issues and provide solutions. You will also be responsible for updating customer records, adhering to company policies and procedures, and meeting key performance indicators (KPIs) and monthly performance goals.
**Key Responsibilities**
* Provide exceptional customer service to clients and their students, alumni, and employers through inbound and outbound customer calls, emails, chats, and texts
* Use CRM system to track customer interactions and resolve technical inquiries
* Update customer records with current demographic and contact information and accurately notate all interactions
* Comprehend training material on a variety of topics and share new concepts and content with colleagues
* Adhere to all federal and state laws governing the industry and company guidelines and policies
* Attain all KPIs and monthly performance goals
* Work collaboratively with colleagues to achieve team goals and objectives
**Requirements**
* High school diploma or equivalent required
* 1 year of customer service experience in a call center or similar environment
* Excellent communication and problem-solving skills
* Ability to establish and maintain rapport with customers through effective communication and timely follow-up
* Attention to detail and ability to prioritize tasks in a fast-paced environment
* Self-motivated and able to work independently with minimal supervision
* Ability to operate and navigate various technical devices and systems
* Ability to troubleshoot common computer issues
**Preferred Qualifications**
* Experience working in a remote or virtual environment
* Familiarity with CRM systems and customer service software
* Knowledge of education finance and student loan industry
* Bilingual or multilingual skills
**Why Join careerzynith?**
* Competitive benefits package including medical, dental, vision, and life insurance
* Advancement opportunities and career growth
* Diverse experience working on various lines of business
* Work from home (WFH) opportunity
* Company-provided equipment
* Employee-driven organization with open communication and feedback
* Management team consists of individuals who have been promoted within
**Training Schedule**
* During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST.
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**E-Verify Participation**
careerzynith participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
**Apply Now**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website at [www.careerzynith.com](http://www.careerzynith.com) to learn more about our company and submit your application.
**Benefits**
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 401(k)
* FSA
**Experience Level**
* 1 year
**Shift**
* Day shift
* Evening shift
**Weekly Day Range**
* Weekends as needed