Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our careerzynith team as a Customer Service Representative on our 2nd shift. As a key member of our operations team, you will play a vital role in ensuring our customers receive the highest level of service and support.
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the logistics and distribution industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for businesses of all sizes. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our team is dedicated to delivering exceptional results and making a positive impact on our customers and the communities we serve.
**Job Summary**
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative on our 2nd shift. As a key member of our operations team, you will be responsible for providing value-added customer service, ensuring customer instructions and inquiries are fulfilled according to customer specifications, and performing various duties to support our operations.
**Essential Duties and Responsibilities**
As a Customer Service Representative at careerzynith, you will be responsible for:
* Responding to all customer inquiries in a courteous and effective manner, ensuring timely and accurate resolution of issues
* Verifying information against bills of lading, picking tickets, invoices, orders, or other documents and records to ensure accuracy and completeness
* Preparing special shipping labels for identifying cartons when needed
* Processing Dock Receipts for incoming shipments, recording exceptions, and communicating this information to the customer
* Answering customer queries regarding inventories and availability of freight
* Coordinating shipping methods upon customer request
* Providing customer service to drivers for merchandise pickup and delivery
* Processing receiving and shipping documentation
* Responsible for data entry using Excel spreadsheets with utmost accuracy
* Invoicing customers for services rendered
**Requirements**
To be successful in this role, you will need:
* A minimum of a high school diploma
* Ability to perform each essential duty and follow simple instructions
* Dependable and self-motivated team player with excellent communication skills
* Ability to multitask in a fast-paced, demanding environment
* Skilled in Microsoft Office programs such as Outlook, Excel, and Word
* Minimum six months of experience as a CSR in Distribution/Warehousing/Logistics/3PL
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Previous experience in a similar role with a logistics or distribution company
* Strong knowledge of logistics and distribution processes
* Experience with inventory management and control
* Familiarity with shipping and receiving procedures
* Ability to work in a team environment and provide support to colleagues as needed
**Skills and Competencies**
To succeed in this role, you will need to possess:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and accuracy
* Ability to adapt to changing priorities and circumstances
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Opportunities for advancement and career growth
* Access to industry-leading training and development programs
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
Our careerzynith facility is a dynamic and supportive work environment that fosters collaboration, innovation, and growth. We offer a range of benefits and perks, including:
* Competitive hourly rate of $21.00 - $22.00 per hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to on-site fitness center and wellness programs
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
We offer a competitive hourly rate of $21.00 - $22.00 per hour, as well as a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to on-site fitness center and wellness programs
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careerzynith careers page. We look forward to hearing from you!