Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join careerzynith, a forward-thinking global organization that values people-first, inclusive culture and genuine belonging. As a remote Customer Service Representative, you'll be part of a diverse team from 70+ countries, united by a shared purpose to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
**A NEW CAREER POWERED BY YOU**
At careerzynith, we're not just looking for talented individuals; we're seeking game-changers who share our passion for delivering outstanding customer service experiences. As a remote Customer Service Representative, you'll join a team that's committed to nurturing a culture of inclusivity, diversity, and belonging. Our people-first approach ensures that every team member feels valued, supported, and empowered to succeed.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
We believe that career growth and personal development go hand-in-hand. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you'll have the opportunity to grow and develop your skills in a supportive and collaborative environment.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service Representative working from home, you will:
* Provide customer support processing medical claims in a back-office setting
* Help customers resolve basic technical issues
* Track, document, and retrieve information in databases
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
* 1+ year of previous claims experience (healthcare claims preferred for some positions)
* Call center experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
At careerzynith, we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Location:**
* USA, OH, Work-at-Home
**Language Requirements:**
* English
**Time Type:**
* Full time
**Physical & Mental Requirements:**
* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:**
* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
* Currently, this position may be performed only in the states listed here.
**careerzynith is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**
For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!