**Job Type:** Full-time, 100% Remote
**Contract Duration:** 6+ Months
**Pay:** $9.00 - $12.00 per hour
**Benefits:** Health insurance, flexible work arrangements, and opportunities for career growth and development
**About careerzynith:**
careerzynith is a dynamic and innovative company that values its customers and employees alike. We are committed to providing exceptional service and support to our customers, and we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative at careerzynith, you will be the face of our company, providing top-notch service to our customers and helping us achieve our goals.
**Responsibilities:**
* Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, and answering optical related technical questions.
* Prioritize and problem-solve customer issues and concerns, ensuring that customers receive timely and effective resolutions.
* Manage customer late lists, moving late jobs through the lab and communicating with customers.
* Perform other duties within the customer service department or other areas as assigned.
* Maintain a clean and organized work environment, adhering to company policies, rules, and safety practices.
**Requirements:**
* High School education or equivalent preferred.
* At least 1 year of previous related experience and/or training required.
* Excellent communication and interpersonal skills, with the ability to communicate effectively in a team environment.
* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to write short correspondence.
* Basic math skills, including the ability to add and subtract, and understand decimal numerical sequencing.
* Ability to multitask and prioritize, with good judgment and decision-making skills.
* Familiarity with electronic communication methods such as email, instant messaging, and chat services.
* Ability to use professional language/conduct when communicating externally to customers.
**Technical Requirements:**
* Computer skills, including the ability to set up and troubleshoot computers, monitors, headsets, keyboards, docking stations, laptops, and cords.
* Microsoft Office programs, including Excel and Word.
* Gmail and Google Suite of Web-Based Applications.
* Keyboarding skills with the ability to 10-key.
* Home router with wired link to PC (employee-provided).
* Business-level internet (employee-provided).
* Monitor (company-provided).
* Wired headset (company-provided).
**Work Environment:**
* Fast-paced, office environment.
* Regularly work with others.
* The noise level in the office is generally quiet.
**Safety and Ergonomic Requirements:**
* Must practice safe work practices at all times and report any unsafe conditions immediately.
* Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes.
* Attend and participate in all required safety training.
* Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
* Follow all personal dress requirements according to the established dress code and safety requirements.
**What We Offer:**
* Competitive pay rate of $9.00 - $12.00 per hour.
* Health insurance and other benefits.
* Flexible work arrangements, including remote work options.
* Opportunities for career growth and development.
* A dynamic and supportive work environment.
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication and technical skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note:** careerzynith is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality.