Are you a customer service professional looking for a new challenge that will help you grow your career? Do you have a passion for delivering exceptional customer experiences and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join careerzynith as a Customer Service Representative-Retention in a fully remote role.
**About careerzynith**
careerzynith is a leading company that has been at the forefront of innovation and customer-centricity for decades. Our mission is to empower our customers to achieve their goals and live their best lives, and we're committed to delivering exceptional experiences that exceed their expectations. As a Customer Service Representative-Retention, you'll be part of a team that is dedicated to providing world-class support to our customers, helping them to resolve issues, and retaining their loyalty.
**The Role**
As a Customer Service Representative-Retention, you'll play a critical role in driving customer satisfaction and loyalty by providing proactive and reactive support to our customers. You'll work in a hybrid environment, spending 3-4 days per week in our center and 1-2 days per week working from home. You'll utilize a range of tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to deliver exceptional customer experiences.
**Key Responsibilities**
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements
* Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, configuration of careerzynith-provided software and applications
* Proactively engage T3 support (network and IT) to address and resolve issues
* Remain proficient in all billing, rate plan, and feature matters
* Coordinate with all sales channels for retention efforts on the existing customer base
* May sell products and services offered by careerzynith
* Exhibit in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues
* Develop a proven track record of resolving issues and retaining customers
* Perform other duties as assigned by management
**Requirements**
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
* Must maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
* Be available, accessible, and accountable to work during established work schedules and shifts
**Nice-to-Haves**
* At least one year of customer service experience
* Call Center experience
* Advanced typing/keyboarding skills
**Benefits**
* Paid training that you'll complete from home
* Competitive compensation package
* Medical/dental coverage
* 401(k) plan
* Tuition reimbursement
* Paid time off
* 50% employee discount on eligible careerzynith wireless plans and accessories
* 50% employee discount on careerzynith Internet (Fiber where available)
* Career growth opportunities
**Why Join careerzynith?**
At careerzynith, we're committed to creating a work environment that is inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and opportunities they need to succeed. As a Customer Service Representative-Retention, you'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to a range of benefits, including paid training, competitive compensation, and career growth opportunities.
**How to Apply**
If you're a motivated and customer-focused individual who is looking for a new challenge, we invite you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon.
Apply To This Job
**Simple Application Process**
We've made it easy to apply for this role. Simply click the link above, and you'll be taken to our online application portal. From there, you can submit your resume, cover letter, and any other required documents. We'll review your application and be in touch soon to discuss the next steps.
**Join the careerzynith Team**
At careerzynith, we're passionate about delivering exceptional customer experiences and creating a work environment that is inclusive, supportive, and empowering. If you're a motivated and customer-focused individual who is looking for a new challenge, we invite you to join our team. Apply today and take the first step towards a rewarding and challenging career with careerzynith.