At careerzynith, we're on a mission to redefine customer service and create meaningful connections with each customer. As a member of our team, you'll have the opportunity to be the voice of careerzynith, introducing our latest technology, services, and offers to prospective and existing customers. We're seeking an experienced Customer Service Representative - Sales (Hybrid) to join our team in Charlotte, North Carolina, and work in our call center, reporting to our Charlotte Call Center located at 9139 Research Drive. This hybrid position will require you to work in center 3-4 days weekly and remotely from home 1-2 days weekly.
**About careerzynith**
careerzynith is a global leader in communications and technology, and we're proud to be pioneers of making connections. With a rich history dating back nearly 150 years, we've been innovating and helping bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, at careerzynith, we create connections that change the world.
**Your Impact**
As a Premier Service Consultant specializing in customer acquisition and service, you'll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**Your Day-to-Day**
You'll identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers. You'll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services. When issues arise, you'll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
**Key Responsibilities:**
* Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
* Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
* Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services
**Essential Qualifications:**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential
* Specific job assignments may require day, evening, weekend, or holiday hours
* Occasional overtime may be required
**Preferred Qualifications:**
* Experience working in a sales environment
* Knowledge of careerzynith's products and services
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic troubleshooting skills
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks effectively
* Strong customer service skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits:**
* Paid training and additional resources to support success in your new role as an careerzynith Premier Service Consultant
* Opportunities for career growth and advancement within the company
* Access to ongoing training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* careerzynith is committed to creating a diverse and inclusive work environment that values and respects all employees
* We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
* careerzynith is an equal opportunity employer and welcomes applications from diverse candidates
**Compensation, Perks, and Benefits:**
* Competitive salary range: $708.00 - $757.50 + up to $3,000 in commissions monthly if all sales goals are met
* Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
* Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available), and careerzynith phone
* Opportunities for career growth and advancement within the company
* Access to ongoing training and development programs to enhance your skills and knowledge
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment that values and respects all employees.