Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy the challenge of solving complex problems? If so, we invite you to join careerzynith, a dynamic and innovative company transforming the restaurant industry through technology and customer-centric solutions.
As an careerzynith Customer Service Specialist, you will be part of a talented team of professionals who share a common goal: to provide world-class support to our customers and help them succeed in their businesses. With a strong focus on customer satisfaction, technical expertise, and problem-solving skills, you will play a critical role in ensuring the seamless execution of service requests and delivering exceptional customer experiences.
**About careerzynith**
careerzynith is a leading provider of restaurant repair and maintenance management solutions. Our innovative platform, launched in 2019, empowers restaurants to access data-driven insights and 24/7 support, reducing their R&M costs and freeing up their teams to focus on what matters most – delivering exceptional customer experiences. With a fully remote team across multiple states, we value diversity, creativity, and collaboration, and are committed to building a company that reflects the strength of our community.
**Responsibilities**
As an careerzynith Customer Service Specialist, your key responsibilities will include:
* Promptly responding to customer requests via phone, text message, email, chat, Slack, and portal
* Communicating with customers and vendors to identify the root cause of issues
* Troubleshooting equipment repairs with customers in real-time
* Solving complex problems, both technical and non-technical in nature
* Coordinating service visits and repairs to ensure optimal customer uptime
* Utilizing data insights and service history to provide consultative feedback to customers
* Resolving time-sensitive tasks in an expeditious manner
* Following processes and procedures to ensure complete, accurate, and timely records in all relevant systems and profiles
* Taking pride in delivering high-quality service and written documentation
* Growing relationships with our customers and vendors
* Ensuring customer and vendor satisfaction and providing world-class support
* Championing the voice of the customer in collaboration with other careerzynith teams
* Managing a seamless customer experience from end-to-end, ensuring our service request execution delights every customer
**Qualifications**
To succeed in this role, you will need:
* 3+ years of experience in customer-facing roles (e.g., restaurant, hospitality, and/or service vendor)
* At least 1 year of restaurant experience (can be FOH or BOH)
* Practical experience with helpdesk software and cloud-based telephony systems like Twilio
* Strong organizational skills with the ability to juggle competing priorities
* Strong analytical and problem-solving skills
* Superb written and verbal customer handling skills
* High attention to detail
* Deadline-driven
* Ability to work successfully within a fast-paced, time-sensitive environment
* Strong technical skills (Google Suite, Excel)
* Personal accountability and the ability to self-manage
* Outside-the-box thinker
* Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered)
* Spanish language proficiency is a plus
**We Do Not Require**
* A college degree or high GPA
* Tools: We'll provide you with your computer, monitor, and everything you need
* Startup or tech experience (an aptitude for fast-paced computer-based work is enough)
* Commutes: We're remote-first; travel is dependent on your role
**Compensation & Benefits**
As an careerzynith Customer Service Specialist, you can expect:
* 100% remote role: Work where you live! (Occasional opportunities for in-person events are optional)
* Company-provided equipment (computer; monitor; tools)
* Competitive base salary in line with the Las Vegas market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans
* Flex spending account for family and child care
* Employee assistance programs
* 401(k) plan with up to 3% matching
* Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy
* Regular fun team-building events both virtually and IRL
* Plus our "Check Please" dining benefit, where the company pays for you to eat at our customers' restaurants!
**Our Commitment**
At careerzynith, we believe that diversity, equity, and inclusion are essential to building a great company. We are committed to creating a workplace that reflects the strength of our community and values the unique experiences and perspectives of our team members. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.
**How to Apply**
If you're a motivated and customer-centric professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!