At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive top-notch support and service. If you're a detail-oriented, organized, and customer-focused individual with a passion for logistics and order management, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Customer Service Specialist, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
**Job Summary**
We're seeking an experienced Customer Service Specialist to join our team on a hybrid schedule. As a key member of our customer support team, you'll be responsible for providing exceptional support to our customers, ensuring timely and accurate order fulfillment, and maintaining a high level of customer satisfaction. If you're a motivated, organized, and customer-focused individual with a passion for logistics and order management, we encourage you to apply.
**Responsibilities**
As a Customer Service Specialist, you'll be responsible for the following key responsibilities:
* Enter and maintain accurate pricing and customer details in our systems to ensure seamless order processing.
* Verify customer pricing and terms of sale, and maintain customer quotations, summary billing setup, and rebates in our ERP system.
* Communicate effectively with our Sales team to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system.
* Input accurate customer order information into our SAP system in accordance with procedures set forth by our department Manager.
* Collaborate with our plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
* Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customers of shipping details.
* Process returns, credits, and debits in our SAP system in accordance with existing procedures.
* Coordinate imported products via the chain order process in SAP.
* Coordinate orders with third-party suppliers through the third-party order process in SAP.
* Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
* Perform other duties as assigned by our department Manager.
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* High School or GED and 3 to 5 years of prior experience in customer service, accounts payable, or order entry.
* Experience in export transportation or international business in the industrial chemical market is preferred.
* Import/Export experience is highly desired.
* Solid communication skills, both written and verbal.
* Excellent organizational and interpersonal skills.
* Computer skills and proficiency with automated sales systems.
* Ability to input data quickly and accurately and function in a fast-paced environment.
* Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
* Ability to maintain confidential information at all times.
* Working knowledge of Microsoft Word and Excel.
* Working knowledge of SAP.
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience with distribution or manufacturing of products, preferably multiple products.
* SAP Experience.
* Order to Cash experience.
* Experience with a portfolio of accounts.
* Experience in a fast-paced environment.
* Multi-tasking abilities.
* Interaction with Sales/purchasing is helpful.
* Logistics is a plus.
**What We Offer**
As a Customer Service Specialist at careerzynith, you'll enjoy a range of benefits, including:
* A competitive salary of $25/hour.
* A hybrid schedule that offers flexibility and work-life balance.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
* Access to cutting-edge technology and tools.
* A comprehensive benefits package, including medical, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for professional growth and development.
**How to Apply**
If you're a motivated, organized, and customer-focused individual with a passion for logistics and order management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!