At careerzynith, we're dedicated to harnessing the power of Artificial Intelligence to revolutionize the medical industry. Our team of innovators has been at the forefront of developing cutting-edge AI solutions for Medical Imaging and Digital Pathology, and we're now seeking a highly motivated and experienced Customer Success Manager to join our team in the DACH region.
**About careerzynith**
careerzynith is a global leader in the application of Artificial Intelligence to Medical Imaging and Digital Pathology. Founded in South Korea in 2013, our team of 500+ employees has deployed our AI solutions across 3000+ sites in over 40 countries through direct expansion and global partnerships. Our commitment to innovation has enabled us to make a significant impact in the medical industry, and we're now looking for talented individuals to help us take our solutions to the next level.
**About the Position**
We're seeking a seasoned Customer Success Manager to oversee our chest and breast AI customer management in the DACH region. This role is critical in ensuring that our clients effectively adopt and utilize our careerzynith AI solutions, driving customer satisfaction and long-term partnership success. As a Customer Success Manager, you'll be responsible for building and maintaining strong relationships with our clients, providing them with exceptional support and guidance, and working closely with our product development team to drive continuous improvement and innovation.
**Roles & Responsibilities**
As a Customer Success Manager at careerzynith, you'll be responsible for the following key areas:
* **Customer Relationship Management**: Serve as the primary point of contact for clients in the EMEA region, particularly in the area of careerzynith's AI commercial products. Build and maintain strong, long-lasting relationships.
* **Customer Onboarding**: Lead new client onboarding processes, ensuring seamless integration and adoption of AI solutions to the customer's workflow.
* **Account Management**: Conduct regular account reviews, providing insights and recommendations to optimize the use of our solutions while addressing any client concerns.
* **Success Enablement**: Develop and implement strategies to enhance customer satisfaction and retention. Collaborate with clients to understand their goals and ensure our solutions effectively meet their needs.
* **Feedback Gathering**: Gather customer feedback and work closely with the product development team to drive continuous improvement and innovation of breast and chest AI solutions.
* **Training and Support**: Coordinate and deliver training sessions to enhance user expertise and ensure optimal utilization of our solutions.
* **Market Insight**: Stay updated on radiology industry trends, competitor activities, and regulatory changes to provide clients with the most relevant and strategic insights.
**Requirements**
To be successful in this role, you'll need to possess the following qualifications and skills:
* **Qualifications**:
+ 3–5 years of relevant experience required
+ Native in German and fluent in English
+ Experience in product specialist/application specialist/medical informatics functions in the medical imaging or medical IT industry dimension
+ Project engagement and management experience
+ Knowledge of deep learning technology or AI applications in medical imaging or data
+ Excellent written and verbal English communication, presentation skills, and the ability to plan/execute educational sessions
+ Ability to work independently in a field location (with occasional travel)
+ Ability to build strong working relationships with peers
+ Desirable: clinical experience as a radiographer, technologist, or biomedical engineer
* **Skills**:
+ Strong communication and interpersonal skills
+ Ability to work in a fast-paced environment and prioritize multiple tasks
+ Strong analytical and problem-solving skills
+ Ability to think strategically and provide innovative solutions
+ Experience with CRM software and other customer success tools
**How to Apply**
If you're a motivated and experienced Customer Success Manager looking for a new challenge, we'd love to hear from you! Please submit your CV (resume, free format) for consideration.
**Hiring Process**
Our hiring process typically involves the following stages:
1. Document Screening
2. Competency-based Interview 1
3. Competency-based Interview 2
4. Culture-fit Interview
5. Onboarding
After the final interview, we may proceed with reference checks if needed. Interviews are conducted in English.
**Work Conditions and Environment**
As a Customer Success Manager at careerzynith, you can expect:
* Work type: full-time
* Working from home (Germany)
* Salary: after negotiation
**About careerzynith**
careerzynith is a medical AI software company devoted to providing AI-powered total cancer care. Our AI solutions help discover cancer and predict cancer treatment outcomes, achieving timely and individually-tailored cancer treatment.
**Why Join careerzynith?**
At careerzynith, we offer a dynamic and supportive work environment that fosters innovation and collaboration. We're committed to providing our employees with opportunities for growth and development, and we're proud to be a leader in the medical AI industry.
If you're passionate about making a difference in the medical industry and want to join a team of innovators, we encourage you to apply for this exciting opportunity.