Join careerzynith, a leading organization in the healthcare industry, as a Customer Support Agent and embark on a rewarding career journey. As a fully remote opportunity, this role offers the flexibility to work from the comfort of your own home while making a meaningful impact in the lives of blood donors and patients in need.
**About careerzynith**
careerzynith is a dynamic organization that is dedicated to providing innovative solutions in the healthcare industry. With a strong commitment to excellence, careerzynith strives to make a positive difference in the lives of individuals and communities. As a Customer Support Agent, you will be part of a talented team that is passionate about delivering exceptional customer service and support.
**Job Summary**
We are seeking an experienced Customer Support Agent to join our team on a temporary to permanent basis. As a Customer Support Agent, you will be responsible for performing a variety of tele-recruiting functions to support the defined goals of the Division. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
**Key Responsibilities**
* Perform a variety of tele-recruiting functions in support of the defined goals for the Division
* Contact blood donors by telephone using a dialer system to recruit for blood donation
* Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
* Schedule appointments while providing positive service experience to maximize donor show rates
* Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
* Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
* Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
* Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
* May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
* Respond to or transfer inbound calls to the appropriate party
* Perform other related duties as assigned
**Qualifications**
* High school diploma or equivalent required
* Minimum one year of telemarketing, customer service, or call center experience is required
* Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
* Excellent customer service and problem-solving skills required
* Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center
**Vaccination Requirement**
All new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for careerzynith must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.
**Training Schedule**
* Week 1: Training is in-house
+ Training Hours: Monday 7:45 am - 4:30 pm, Tuesday - Friday 10:00 am to 6:30 pm
* Week 2 - 3: Nesting/OJT (remote learning) at home
+ Monday - Friday 10:00 am to 6:30 pm
* Week 3: Friday production
+ Resume Sunday - Thursday schedule
**Actual Work Schedule**
* Full-time: Sunday 11:30 am - 8:00 pm and Monday - Thursday 12:00 pm - 8:30 pm
**Why Join careerzynith?**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and innovative organization
* Flexible remote work arrangement
* Collaborative and supportive team environment
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Information**
For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you!