Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy collaborating with dynamic teams? If so, we invite you to join careerzynith, a rapidly growing marketing agency and e-commerce company, as a Customer Support Specialist for voice and chat account.
At careerzynith, we're committed to revolutionizing the way we connect with our customers. Our team is dedicated to providing top-notch support that exceeds expectations, and we're seeking a talented individual to join our ranks. As a Customer Support Specialist, you'll play a vital role in ensuring our clients receive prompt, courteous, and professional service via voice calls and chat.
**About careerzynith**
careerzynith is a forward-thinking company that's redefining the marketing and e-commerce landscape. Our innovative approach, combined with a passion for customer satisfaction, has enabled us to grow rapidly and establish a reputation for excellence. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your commitment to delivering exceptional results.
**Responsibilities**
As a Customer Support Specialist for voice and chat account, your primary responsibilities will include:
* Responding to inquiries and complaints from customers via voice calls and/or chat, providing prompt, courteous, and professional service to all clients
* Troubleshooting technical issues and escalating complex problems to the appropriate department
* Maintaining accurate records of all client interactions and transactions
* Collaborating with the customer support team to ensure timely and efficient issue resolution
* Identifying opportunities to improve the customer experience and communicating these to the team
**Requirements**
To succeed in this role, you'll need to possess the following qualifications and skills:
* **Language Proficiency**: Native Speaker level proficiency in Filipino and English
* **Education**: Bachelor's degree in a related field (e.g. business, marketing, communication)
* **Experience**: 2+ years of experience in a customer support role
* **Communication Skills**: Excellent communication skills, both written and verbal
* **Problem-Solving Skills**: Strong problem-solving skills and attention to detail
* **Technical Skills**: Experience using customer support software (e.g. Gorgias, etc.)
* **Work Environment**: Ability to work under pressure in a fast-paced environment
**Benefits and Perks**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* **Independent Contractor Agreement**: Enjoy the flexibility of working as an independent contractor
* **Quarterly Performance Bonus**: Earn a quarterly performance bonus for meeting and exceeding targets
* **Monthly Performance Bonus**: Receive a monthly performance bonus for outstanding contributions
* **Health Insurance Reimbursement**: Receive reimbursement for health insurance premiums
* **WFH Upgrade Allowance**: Enjoy a WFH upgrade allowance to enhance your remote work experience
* **Paid Time-Off**: Enjoy 15 days of paid time-off per year
* **Company-Wide Holidays**: Celebrate 6 company-wide holidays per year
* **Country Holidays**: Observe 6 country holidays per year
* **100% Fully Remote**: Work from the comfort of your own home, 100% remote
**Work Schedule**
Our standard work schedule is 9 AM - 5 PM CST, Monday to Friday. However, we're flexible and willing to accommodate your needs.
**How to Apply**
If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon.
Don't miss this chance to join a dynamic team and make a real impact on customer experiences. Apply today and become a part of careerzynith's success story!