At careerzynith, we're seeking a highly skilled and detail-oriented Customs Brokerage Representative to join our team on a full-time basis. As a key member of our Release Operations team, you will play a crucial role in ensuring the smooth and efficient clearance of international shipments, while providing exceptional customer service and adhering to all relevant regulations and documentation requirements.
**About careerzynith**
careerzynith is a leading provider of customs brokerage services, dedicated to helping our clients navigate the complexities of international trade. With a strong commitment to customer satisfaction and regulatory compliance, we strive to deliver exceptional results in a fast-paced and dynamic environment. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our team.
**Job Summary**
As a Customs Brokerage Representative, you will be responsible for processing and clearing international shipments, ensuring that all necessary documentation is accurate and up-to-date, and providing exceptional customer service to our clients. This is a night shift position, requiring you to work from 11 PM to 7 AM, Eastern Time, Wednesday to Sunday. If you're a motivated and detail-oriented individual with a passion for customs brokerage, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Release, classify, and bill basic import shipments in a timely and accurate manner
* Prepare bonds for U.S. Customs for inspection and release of imports
* Ensure accurate and timely billings and resolve accounting issues
* Stay up-to-date on Customs and procedure changes, and communicate any relevant updates to the team
* May be assigned additional tasks to support the team's efforts
**Core Competencies**
* **Customer Focus**: Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner
* **Professional Communication Skills**: Communicate effectively with clients, colleagues, and other stakeholders, both verbally and in writing
* **Energy & Stress Management**: Manage stress and maintain a high level of energy and productivity, even in a fast-paced and dynamic environment
* **Analytical Thinking**: Analyze complex data and make informed decisions, ensuring accurate and timely processing of shipments
* **Team Work**: Collaborate with colleagues to achieve team goals and objectives, providing support and assistance as needed
* **Adaptability**: Adapt to changing circumstances and priorities, ensuring seamless processing of shipments and exceptional customer service
* **Problem Solving**: Identify and resolve issues in a timely and professional manner, minimizing delays and ensuring customer satisfaction
* **Accountability and Dependability**: Take ownership of tasks and responsibilities, ensuring accurate and timely completion of duties
* **Ethics and Integrity**: Maintain the highest level of ethics and integrity, adhering to all relevant regulations and company policies
**Essential Qualifications**
* High School Diploma or equivalent
* 2+ years of experience in customs brokerage or a related field
* Accurate data entry skills
* Excellent communication skills
* Previous experience with MS Word, Excel, Windows, Email, and various PC-based software programs
**Preferred Qualifications**
* Previous experience in customs brokerage or a related field
* Knowledge of U.S. Customs regulations and procedures
* Experience with customs brokerage software and systems
* Strong analytical and problem-solving skills
**Benefits**
* Competitive salary: $19.40 - $25.00 per hour
* Medical, dental, and vision insurance
* Vacation and sick pay
* 401(k) offering with 3% company match
* Cole Incentive Program
* Flexible schedule
* Paid time off
* Life insurance
* Vision insurance
**Work Environment and Culture**
As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our team. careerzynith values a positive and supportive work environment, where employees feel valued and empowered to succeed. We offer a range of benefits and perks, including flexible scheduling, paid time off, and a comprehensive compensation package.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for customs brokerage, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Application Requirements**
* Do you currently live in the United States? (REQUIRED TO LIVE IN THE UNITED STATES)
* Education: High school or equivalent (Preferred)
* Experience: Customs Brokerage: 2 years (Required)
* Shift availability: Night Shift (Required), Overnight Shift (Required)
* Work Location: Remote
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.