At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative technology and cutting-edge solutions. As a leading player in the industry, we're constantly seeking talented individuals who share our passion for excellence and are eager to make a meaningful impact.
We're excited to announce that careerzynith is hiring a Desktop Support Specialist to join our dynamic team! As a key member of our IT operations support team, you'll play a vital role in ensuring the smooth operation of our systems, providing top-notch technical support to our customers, and driving business growth through innovative solutions.
**About the Role:**
As a Desktop Support Specialist at careerzynith, you'll be responsible for delivering high-performance operations support in a fast-paced, start-up environment. You'll specialize in troubleshooting, research, diagnosis, reporting, and resolving technical issues related to Windows, SCCM, CentOS Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. Your primary goal will be to provide exceptional customer support in an efficient, professional, courteous, and proactive manner.
**Key Responsibilities:**
• Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
• Manage end-user expectations and system troubles using technical and customer service skills.
• Control the fundamentals of IT security protocols (account management, etc.).
• In association with manufacturing engineers, set up and configure software, as well as troubleshoot and restore malfunctioning software in the computer environment.
• Administer mail structures, device installation and configuration, printing structures, set up of third-party software.
• Set up and improve PC structures in a networked environment with minimal user interruption.
• Properly integrate devices, including printers, scanners, and digitizing capsules, with Linux, Macintosh, and Windows systems.
• Examine current strategies, identify areas for improvement, and advise viable solutions.
• Actively participate in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional capacity.
• Manage break-restoration expectations with staff and communicate adjustments accordingly.
• Research and recommend hardware and software solutions as needed.
• Troubleshoot and repair, or set up for repair of defective computer equipment.
• Successfully communicate problem resolutions and initiatives in progress to concerned parties on a timely basis.
• Identify and advise solutions to technical problems as needed.
• Record and communicate machine guide issues with end-users, IT team members, and management.
• Carry out unique projects as needed.
**Requirements:**
To be a contributing member of our team, you'll have a mix of the following capabilities:
• Degree or Bachelor's degree in Computer Technology or equivalent or years of desktop support experience in a fast-paced production environment.
• Excellent understanding of technology and the role of the patron in relation to the larger IT infrastructure.
• Strong skills in Linux running structures (CentOS broadly speaking). Command line experience required. Remote control and scripting experience beneficial.
• Windows 7 or 10 operating systems experience a plus.
• Experience helping 3-D artists and software developers or working in a creative environment is a plus.
• Able to communicate in a professional and pleasant way with co-workers.
• Tremendous technical, verbal, and written skills.
• Self-starter, active, strong organizational skills, and ability to prioritize workload.
• Team player that strives to maximize team/department performance.
• Element-oriented and able to handle a variety of tasks in an efficient way.
• Capable of managing time successfully, triage, and prioritize based on manufacturing desires.
• Capable of lifting 22kgs on a regular basis.
• Must be willing to participate in a rotating on-call schedule.
**What We Offer:**
At careerzynith, we're committed to providing a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Desktop Support Specialist, you'll enjoy:
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and remote work options
• Comprehensive training and onboarding program
• Ongoing support and mentorship from experienced team members
**How to Apply:**
If you're a motivated and experienced Desktop Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Note:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.