**Job Summary:**
Are you a customer service expert with a passion for leadership and a knack for driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join careerzynith as a Digital Branch Customer Service Supervisor, where you'll play a critical role in delivering exceptional customer experiences and driving deposit growth.
**About careerzynith:**
careerzynith is a leading provider of innovative financial solutions, dedicated to empowering individuals and businesses to achieve their financial goals. With a commitment to excellence and a passion for customer satisfaction, we're shaping the future of banking and financial services. Our team of experts is driven by a shared vision of delivering exceptional experiences, fostering growth, and building lasting relationships.
**About the Role:**
As a Digital Branch Customer Service Supervisor at careerzynith, you'll oversee the day-to-day activities of our Digital Branch Customer Service Representatives (CSRs), ensuring that all new account reviews are processed in accordance with our onboarding procedures and that CSRs operate in a manner consistent with our policies and procedures. You'll provide instruction and training to CSRs, delegate daily work assignments, prepare schedules, maintain records, evaluate employee performance, and analyze new account reports.
**Key Responsibilities:**
* Oversee the performance of Customer Service Representatives, ensuring that transactions are processed in accordance with internal policies and procedures
* Delegate daily work assignments, prepare schedules, and maintain records/departmental files; provide leadership to the CSR staff
* Train, motivate, and counsel staff; assist Branch Manager in conducting performance appraisals
* Mentor newly hired CSRs, imparting knowledge regarding products and services that careerzynith has to offer
* Serve as a contact for client problem resolution
* Support daily operations of the branch, including timely and efficient completion of transactions while maintaining accurate records
* Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection
* Refer customers to a licensed representative of careerzynith when appropriate
* Access electronic financial information to answer questions related to specific accounts
* Conduct weekly sales, service, and product knowledge meetings
* Comply with regulatory, security, and audit policies and procedures; adhere to careerzynith's Code of Conduct
* Maintain operational controls to ensure safety and security of client and careerzynith assets
* Build or maintain technical and professional knowledge by attending educational workshops and training
* Perform other duties as assigned
**Essential Qualifications:**
* High School Diploma or GED required; Bachelor's degree preferred
* 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations
* 1+ years of supervisory experience required
* Proven history of leveraging financial products and services that provide value to the client
* Possess strong technical skills and experience to operate teller software and other bank-related computer programs
* Proficiency in Microsoft Word & Excel required
* Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
* Excellent interpersonal and communication skills (verbal + written)
* Comprehensive knowledge of interest calculations for use in dividend adjustments
* Advanced knowledge of new account operations, including CIP and BSA requirements
* Thorough knowledge of careerzynith's rules and regulations governing accounts and services required
* Display sound judgment, as well as discretion when utilizing confidential information
* Strong analytical skills and creative problem solver
* Ability to work weekends and extended hours or at neighboring branch locations when needed
**Preferred Qualifications:**
* Experience with careerzynith's products and services
* Familiarity with careerzynith's policies and procedures
* Strong leadership and coaching skills
* Ability to work in a fast-paced, dynamic environment
* Strong analytical and problem-solving skills
* Experience with customer relationship management (CRM) software
**What We Offer:**
* Competitive salary range: $29.67/hr - $38.47/hr
* Opportunity to work with a leading provider of innovative financial solutions
* Collaborative and dynamic work environment
* Comprehensive training and development programs
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to careerzynith's state-of-the-art technology and tools
**How to Apply:**
If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to review your application and discuss this exciting opportunity with you.
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.