At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of customer engagement and technology-enabled BPO solutions, we're committed to delivering exceptional service and support to our clients and their customers. We're now seeking a highly motivated and customer-focused Call Center Customer Service Representative to join our team and help us achieve our goals.
**About careerzynith**
careerzynith is a managed services provider of customer engagement and technology-enabled BPO solutions. With a global presence and a team of over 35,000 employees, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
**Job Summary**
We're searching for a polite, professional, and customer-focused Call Center Customer Service Representative to represent our clients professionally by providing remarkable service to their customers via phone. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences. As a Call Center Customer Service Representative, you will be responsible for handling a high volume of inbound and outbound calls, resolving customer inquiries and concerns, and providing accurate and efficient responses.
**Responsibilities**
* Provide exceptional customer service to clients and their customers via phone, email, and other communication channels
* Handle a high volume of inbound and outbound calls, resolving customer inquiries and concerns in a timely and efficient manner
* Update various database programs and manage emails on the computer
* Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
* Strive for first call resolution and take true ownership of customer needs and issues
* Communicate and follow instructions for one call resolution
* Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
* Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
* Meet department productivity and quality standards
**Perks and Benefits**
* Opportunity for bonuses and raises based upon performance
* Full health benefits after 45 days - medical, dental, and vision
* Paid time off after 90 days
* 401K
* Tuition reimbursement
* Referral incentive program
* Employee discounts program
**Work Environment and Culture**
* Work from home after onsite training
* Flexible scheduling options available
* Collaborative and dynamic work environment
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**Requirements**
* High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required
* Experience in customer service, preferably in a transaction-based environment such as a call center or retail location
* Ability to work in a fast-paced digital environment
* Must have ability to work independently and in a team environment
* Excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled
* Problem-solving skills
* Ability to maintain accuracy and production standards
* Physical attendance is key to success and necessary to meet objectives
**Physical Requirements**
* Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects
* Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal
* Speak, listen, type, and/or sit for extended periods of time
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.ziprecruiter.com/c/careerzynith/Job/Call-Center-Customer-Service-Representative/-in-Allentown,PA?jid=981c94f10a13cae8](http://www.ziprecruiter.com/c/careerzynith/Job/Call-Center-Customer-Service-Representative/-in-Allentown,PA?jid=981c94f10a13cae8) to learn more about this role and to submit your application.
**Target Hire Date:** April 14th, 2025
**Required work schedule:** Monday - Friday - either 8:30pm - 5:00pm OR 8:00am - 4:30pm
**Paid Training:** 1 Week Onsite - Monday - Friday - 8:00am - 4:30pm