At careerzynith, we're on a mission to revolutionize the way we approach data-driven decision making. As a leading innovator in the entertainment industry, we're seeking a talented and results-driven Full Stack Data Analyst to join our Consumer Insight, Measurement & Analytics (CIMA) team. This is an exciting opportunity to leverage your analytical skills and passion for storytelling to drive business outcomes and create unforgettable experiences for our guests.
**About careerzynith**
careerzynith is a global leader in the entertainment industry, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of using data and analytics to inform business decisions and drive growth. We're a dynamic and collaborative team that's passionate about using data to tell compelling stories and drive business outcomes.
**Job Responsibilities**
As a Full Stack Data Analyst on our Digital and Travel Operations Analytics (DTOA) team, you'll play a critical role in analyzing and optimizing our virtual and contact channels to drive guest satisfaction and business outcomes. Your responsibilities will include:
* **Performance Analytics and Forecasting**: Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions. Monitor agent performance, identify areas for improvement, and develop personalized analyses from start to finish.
* **Measurement and Analytics**: Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/preserve reports. Monitor data quality and accuracy, and collaborate with team members and business partners to respond to business questions with sound quantitative analyses and reproducible results.
* **Data Visualization**: Build shows and visualizations to inform compelling stories with data. Present and discuss findings, insights, and recommendations to Senior Leadership and business partners.
* **Process Execution**: Execute programs critical to the business operation under strict timelines. Create, maintain, audit, and continuously optimize reports and documents used to track multiple programs.
**What You'll Do**
* Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions
* Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish
* Build shows and visualizations to inform compelling stories with data
* Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
* Create, maintain, audit, and continuously optimize reports and documents used to track multiple programs
* Execute programs critical to the business operation under strict timelines
**What We're Looking For**
* **Bachelor's degree** and 2+ years of quantitative, non-internship experience in an analytical role
* Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
* Proactive interest in understanding the "why" behind performance, decisions, etc.
* Strong attention to detail and ability to follow through on tasks and complete projects on time
* Effective communication skills (verbal, written, and visual)
* Desire to excel in a fast-paced, complex, and ambiguous business environment
* Experience with SQL and R or Python
**Nice-to-Haves**
* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
* Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
* Excellent SQL skills and fluency in R or Python
* Ability to quickly adapt and learn new tools and skills
* Ability to maintain and develop relationships with partners/clients/team members
* Graduate degree and/or 4+ years of relevant experience in analytics or data science
**Why Join careerzynith?**
* **Competitive salary**: Earn a reliable and steady income of a competitive salary
* **Opportunities for growth**: Develop your skills and expertise in a fast-paced and dynamic environment
* **Collaborative culture**: Join a team of passionate and talented individuals who are dedicated to using data to drive business outcomes
* **Flexible work arrangements**: Enjoy the flexibility of working remotely and balancing your work and personal life
* **Professional development**: Access to training and development opportunities to help you grow and succeed in your career
**How to Apply**
If you're a motivated and results-driven individual who is passionate about using data to drive business outcomes, we want to hear from you! Apply today and let's build the future together.