At careerzynith, we're shaping the future of data-driven innovation, and we need a seasoned leader to join our team as the Senior Manager of Customer & Performance Data Solutions. Our Remote office provides a cutting-edge and comfortable workspace, where you'll have the opportunity to drive success and make a lasting impact.
**How You'll Help Us Keep Climbing (Overview & Key Responsibilities)**
The Marketing Intelligence team at careerzynith plays a critical role in leveraging data to provide actionable insights and enhance our Marketing capabilities. We're seeking an experienced and strategic leader to join our team, who will guide a dedicated team of data engineers focused on the seamless collection and integration of customer data. As the Senior Manager of Customer & Performance Data Solutions, you'll be essential in managing core data functions that enable insightful business analytics and foster data-driven decision-making.
**Key Responsibilities:**
* **Leadership & Management:**
+ Lead and mentor a team of data engineers and QA specialists to drive success and growth.
+ Oversee the day-to-day operations of the data solutions team, ensuring alignment with organizational goals and objectives.
+ Foster a collaborative and high-performance culture within the team.
* **Data Strategy & Planning:**
+ Develop and implement strategies for data ingestion, enhancement, and utilization to drive business growth.
+ Collaborate with stakeholders to identify data needs and prioritize projects.
+ Guide the Marketing department as a Subject Matter Expert (SME) on data availability, usage, and best practices.
* **Data Management:**
+ Ensure seamless data collection and harmonization tailored for performance reporting.
+ Oversee the development and maintenance of data acquisition pipelines, ETL processes, and data storage solutions.
+ Ensure data quality, availability, accessibility, and accuracy through robust processes and checks.
* **Project Execution:**
+ Manage and execute projects related to data solutions requests.
+ Collaborate with internal and external teams to assess and scope data needs to meet business needs.
+ Lead the automation of manual data processes, checks, and audits to enhance efficiency and improve accuracy.
* **Innovation & Improvement:**
+ Explore and implement new data analytics solutions and platforms to support data democratization across the department.
+ Build data products for customer-specific use-cases and business needs.
+ Drive continuous improvement in data management practices and tools.
**Benefits and Perks to Help You Keep Climbing**
At careerzynith, our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. Our people are our success, and we offer a range of benefits and perks to help you grow and thrive:
* **Competitive Salary and Benefits:** Enjoy a competitive salary, industry-leading profit-sharing program, and performance incentives.
* **401(k) and Retirement Benefits:** Take advantage of our 401(k) plan with generous company contributions up to 9%.
* **Vacation and Personal Time:** Enjoy up to 2 weeks of vacation and up to 56 hours of paid personal time within a 12-month period.
* **Holidays and Time Off:** Celebrate 10 paid holidays per calendar year and enjoy flexible time off.
* **Comprehensive Health Benefits:** Enjoy medical, dental, vision, short/long-term disability, and life insurance benefits.
* **Family Care Assistance:** Access fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
* **Holistic Wellbeing Programs:** Support your physical, emotional, social, and financial health with access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.
* **Domestic and International Travel:** Enjoy space-available flight privileges for employees and eligible family members.
* **Career Development Programs:** Achieve your long-term career goals with access to career development programs.
* **Community Service and Sustainability:** Engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
* **Business Resource Groups:** Connect with employees who share common interests to promote inclusion, provide perspective, and help implement strategies.
* **Recognition Rewards and Awards:** Celebrate your achievements with recognition rewards and awards through the platform Unstoppable Together.
* **Discounts and Perks:** Access over 500 discounts, specialty savings, and voluntary benefits through careerzynith Perks.
**What You Need to Succeed (Minimum Qualifications)**
* **3+ Years of Experience:** Manage technical teams and projects with a strong track record of success.
* **4+ Years of Experience:** Lead an Engineering team familiar with large cloud environments, Big Data technologies, and data engineering principles.
* **10+ Years of Development Experience:** Proven experience in development with Teradata, SAS, SQL, Python, and other data manipulation languages.
* **Demonstrated Ability:** Work in a fast-paced, dynamic environment with a proven ability to lead and manage data engineering teams.
* **Verified Track Record:** Design and implement data platform migrations, manage multiple parallel projects, and deliver quality releases on schedule.
* **Deep Knowledge:** Traditional data warehousing (models, practices, and processes), cloud-based data warehouses, data lakes, and data streaming.
* **Exceptional System Design Abilities:** High-scale ETL/ELT pipelines, leveraging Python, and proficiency in SQL, SAS, Teradata, Python, AWS S3, and Redshift.
* **Ability to Communicate Complex Data Concepts:** Effectively communicate complex data concepts to non-technical stakeholders.
* **Strong Analytical and Problem-Solving Abilities:** Consistently prioritize safety and security of self, others, and personal data.
* **Excellent Leadership, Team Management, and Interpersonal Skills:** Embracing diverse people, thinking, and styles.
* **High School Diploma or Equivalent:** Possess a high school diploma, GED, or high school equivalency.
* **Age and Authorization:** Be at least 18 years of age and have authorization to work in the United States.
**What Will Give You a Competitive Edge (Preferred Qualifications)**
* **Bachelor of Master of Computer Science, Engineering, or Related Discipline:** Equivalent experience required.
* **Experience Working with Large and Complex Data Sets:** Proven experience working with large and highly complex data sets.
* **Experience Working in careerzynith Operations and the Airline Industry:** Familiarity with careerzynith's internal data ecosystem and experience working in the airline industry.
* **Adobe Analytics and Salesforce Marketing Cloud Product Experience:** Familiarity with Adobe Analytics and Salesforce Marketing Cloud products.
**We Want to Hear From You!**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.